---
title: "ServiceNow ITSM Tool Licenses and Professional Integration Hub"
ocid: "ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA NETWORK ETENDERING PORTAL"
published: "2021-06-23"
---

# ServiceNow ITSM Tool Licenses and Professional Integration Hub

Buyer: DEFRA NETWORK ETENDERING PORTAL  
Current stage: Award  
OCID: ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15.json)

## Summary

The contract titled "ServiceNow ITSM Tool Licenses and Professional Integration Hub," awarded by the Defra Network eTendering Portal, pertains to the supply of industry-specific software packages, specifically for IT service management. The procurement process was initiated through a selective method, involving a call-off from a framework agreement. The contract, valued at £321,122.04, has a contract period that commenced on 31 March 2021 and runs until 6 November 2022. The delivery address for this contract is located in London, SW1P 3JR, and the tender period concluded on 1 March 2021.

This tender presents opportunities for businesses involved in providing software solutions and IT services, particularly those that specialise in IT management tools and integration services. As the awarded supplier, Softcat plc, is a large-scale company, smaller firms seeking to grow could consider collaborating or proposing innovative enhancements to existing ITSM offerings. Such engagements can help establish their presence within the public sector while contributing to ongoing public procurement activities in the technology industry.

## Notice

Contract awarded for additional licenses and integration hub

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/594cdc6e-ef81-49b6-9560-fdd7f5ee727b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2021 |
| Submission deadline | 1 Mar 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2021 |
| Contract period | 30 Mar 2021 - 6 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £321,122 |
| Lots value | Not specified |
| Awards value | £321,122 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA NETWORK ETENDERING PORTAL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 23 Jun 2021 at 09:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/594cdc6e-ef81-49b6-9560-fdd7f5ee727b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/594cdc6e-ef81-49b6-9560-fdd7f5ee727b
  23rd June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e1f5dfd6-fe58-4911-933a-dfd650097db1
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32f8d622-fc0f-455b-b83e-69bf2e984a15.json.