---
title: "Ofwat and Consumer Council for Water State of the Water Nation Survey"
ocid: "ocds-b5fd17-3314467e-5cb0-4932-a23c-71f44152e9b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3314467e-5cb0-4932-a23c-71f44152e9b7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3314467e-5cb0-4932-a23c-71f44152e9b7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3314467e-5cb0-4932-a23c-71f44152e9b7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2022-10-06"
---

# Ofwat and Consumer Council for Water State of the Water Nation Survey

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-3314467e-5cb0-4932-a23c-71f44152e9b7

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## Summary

The tender titled "Ofwat and Consumer Council for Water State of the Water Nation Survey" was awarded by O F W A T. The procurement method was selective with a value of GBP 20,250. The tender period ended on 28th July 2021, and the contract period started on 9th August 2021 and ended on 30th November 2021. The procurement stage was in the award phase as of the latest update on 6th October 2022. The industry category for this contract was market research services, and the contracting authority is based in Birmingham, England.

This tender, conducted by O F W A T and the Consumer Council for Water, offers a valuable opportunity for businesses in the market research services sector targeting customers in the West Midlands and London regions of the United Kingdom. Businesses with expertise in quantitative research and survey methodologies, especially those focusing on household water customers, would be well-suited to compete for this contract. The focus on customer knowledge, engagement, and behaviour related to water presents a growth opportunity for businesses looking to contribute insights to shape communication and policy strategies in the water sector.

## Notice

We are working together to develop insights on customers' knowledge, actions and behaviour. This will inform our communications and policy work. The ITT is for quantitative research with household water customers (i.e. household water bill payers, not business customers). The survey will look at customer knowledge, engagement, actions and priorities in relation to water. This includes questions on how they use water, their understanding of the water industry and their water company, and their perceptions of this. Objectives: The objectives of this survey are: * Develop a strong evidence base for what household customers know, think and do in relation to water and the water sector - set this out in context of key indicators; * Provide evidence that can be analysed by England/Wales and a range of socio-demographics; * Develop questions that can be used for a longer-term tracker; * Be more than the sum of its parts: use cross analysis to better understand groups of customers and their similarities and differences. The survey should complement existing research. CCW conduct an annual 'Water Matters' survey. Questions should only be repeated on both surveys if they are particularly essential for cross-tabulations. Approach: We expect the research to include: 1. An online survey of approx. 15-20 minutes. The survey should consist of: * A nationally representative sample of at least 2,000 customers (bill payers or joint bill payers) in England and 500 customers in Wales. * A booster sample of 300 ethnic minority customers - including Black, Asian and other ethnic minorities. 2. A smaller telephone survey of 100 interviews among parts of the population who are less well represented online (the digitally excluded). The telephone survey for the digitally excluded would be broadly comparable to the online survey, but developed to draw out the perceptions and experiences of people who are digitally excluded, and the questions adapted where necessary to work well in a telephone format. The telephone sample should have good geographical coverage of England and Wales but would not be representative. The telephone survey is expected to be 15-20 minutes. Scope: The questionnaire is likely to include questions on: * Knowledge and engagement * Favourability and trust * Priorities for the services provided by water/sewerage companies * Awareness of and need for specific additional services provided by water companies * Behaviour - water use and disposal of things down the sink or toilet * Environmental priorities

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cd4de88-a41c-42e1-93f3-2b2afd029cbf |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2022 |
| Submission deadline | 28 Jul 2021 |
| Future notice date | Not specified |
| Award date | 12 Aug 2021 |
| Contract period | 15 Aug 2021 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,250 |
| Lots value | Not specified |
| Awards value | £20,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAVANTA GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 6 Oct 2022 at 13:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cd4de88-a41c-42e1-93f3-2b2afd029cbf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cd4de88-a41c-42e1-93f3-2b2afd029cbf
  6th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

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