---
title: "P253 - Contact Centre Transformation"
ocid: "ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2025-02-17"
---

# P253 - Contact Centre Transformation

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340.json)

## Summary

Westminster City Council has completed the procurement process for the "P253 - Contact Centre Transformation" project. This tender aimed to implement the Microsoft Dynamics 365 Contact Centre Solution, classified under the industry category of call centres (CPV: 79512000). The procurement process was selective and utilised a call-off from a framework agreement. The total value of the contract is GBP 412,652.8. The tender period ended on 16th October 2024, with the contract running from 7th February 2025 to 6th February 2029. The contract involves service delivery in London, United Kingdom.

This tender presents a substantial opportunity for businesses specialising in contact centre solutions, especially those with experience in implementing technologies such as Microsoft Dynamics 365. Small and Medium-sized Enterprises (SMEs) as well as Voluntary, Community, and Social Enterprises (VCSEs) are recognised as suitable to participate. The successful award demonstrates a significant growth potential for companies in relevant industries, offering long-term service engagements and visibility with a prominent local authority like Westminster City Council. The contract was awarded to TTEC Consulting (UK) Limited, highlighting their capacity to deliver extensive contact centre transformation projects.

## Notice

To implement Microsoft Dynamics 365 Contact Centre Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3096adf4-91c4-47c2-9985-c59b3de3218e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2025 |
| Submission deadline | 16 Oct 2024 |
| Future notice date | Not specified |
| Award date | 7 Feb 2025 |
| Contract period | 7 Feb 2025 - 6 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £412,652 |
| Lots value | Not specified |
| Awards value | £412,652 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 17 Feb 2025 at 16:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3096adf4-91c4-47c2-9985-c59b3de3218e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3096adf4-91c4-47c2-9985-c59b3de3218e
  17th February 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.westminster.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340.json.