---
title: "Feasibility Study - ServiceNow CSM Platform and Website"
ocid: "ocds-b5fd17-3358dc0b-1937-415f-a3ec-7ea84bb04d5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3358dc0b-1937-415f-a3ec-7ea84bb04d5c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3358dc0b-1937-415f-a3ec-7ea84bb04d5c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3358dc0b-1937-415f-a3ec-7ea84bb04d5c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WEST LANCASHIRE BOROUGH COUNCIL"
published: "2023-12-11"
---

# Feasibility Study - ServiceNow CSM Platform and Website

Buyer: WEST LANCASHIRE BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-3358dc0b-1937-415f-a3ec-7ea84bb04d5c

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## Summary

The West Lancashire Borough Council has initiated a tender process for a Feasibility Study for the ServiceNow CSM Platform and Website. The project aims to align the council's technological ambitions with its strategic goals, leading to better outcomes for its customer base. The procurement method is open, and the tender period ends on 5th January 2024. The contract period is from 25th January 2024 to 17th May 2024, with the location being in England. The main procurement category is services.

This tender offers opportunities for businesses in IT services, particularly those with expertise in web server software packages and consulting. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are well-suited to compete. Suppliers with an Agile approach and innovative solutions will be ideal for this project, given the need for adaptability and creativity in proposing and delivering solutions.

## Notice

WLBC are looking to engage a supplier who can undertake a feasibility study to support us to align our technological ambitions with our strategic goals, to deliver our transformational journey and better outcomes for our customer base. The Council currently uses Umbraco as its Content Management System (CMS); the Council would like to explore options to replace this with ServiceNow. We recognise an Agile approach to this project is required as there are some unknowns. The successful supplier must be innovative and adaptable in their approach to proposing and delivering solutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c40b2a0f-5635-4027-813b-f085366e063f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2023 |
| Submission deadline | 5 Jan 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 25 Jan 2024 - 17 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LANCASHIRE BOROUGH COUNCIL |
| Locality | ORMSKIRK |
| Post town | Liverpool |
| Postcode | L39 2DH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD47 Chorley and West Lancashire |
| Local authority | West Lancashire |
| Electoral ward | Ormskirk East |
| Westminster constituency | West Lancashire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48222000 - Web server software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Dec 2023 at 15:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c40b2a0f-5635-4027-813b-f085366e063f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c40b2a0f-5635-4027-813b-f085366e063f
  11th December 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.westlancs.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3358dc0b-1937-415f-a3ec-7ea84bb04d5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3358dc0b-1937-415f-a3ec-7ea84bb04d5c.json.