---
title: "ITT for the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service"
ocid: "ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROCHDALE BOROUGHWIDE HOUSING LIMITED"
published: "2019-10-29"
---

# ITT for the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Buyer: ROCHDALE BOROUGHWIDE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32

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## Summary

The procurement process involves Rochdale Boroughwide Housing Limited, which is seeking to appoint a service provider for its "ITT for the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service." The tender is classified under the industry category of Telephone-answering services and is located in Rochdale, North West England. The procurement method used is an open procedure, and the tender period concluded on 13th January 2017. The contract period is set to run from 3rd April 2017 to 2nd April 2018, with a total value of £60,000 and a minimum value of £10,000.

This tender presents a viable opportunity for businesses specialising in telephone-answering services, particularly those equipped to handle emergency call operations, to expand their client base. Small to medium-sized enterprises (SMEs) are particularly encouraged to participate, as the buyer has indicated a suitability for SMEs. Businesses that can provide efficient and effective call management solutions during non-standard hours, including weekends and holidays, would be well-suited to compete for this contract.

## Notice

Rochdale Boroughwide Housing (RBH) is responsible for providing an out of hours (OOH) emergency repair service to its customers, which is accessible, efficient and effective. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays. Additional information: Please register your interest on the Chest portal to access the ITT document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a326e2f-43ad-4cb6-8e4e-62891e4bd997 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2019 |
| Submission deadline | 13 Jan 2017 |
| Future notice date | Not specified |
| Award date | 14 Feb 2017 |
| Contract period | 2 Apr 2017 - 2 Apr 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £38,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROCHDALE BOROUGHWIDE HOUSING LIMITED |
| Locality | ROCHDALE |
| Post town | Oldham |
| Postcode | OL11 1RY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Rochdale |
| Electoral ward | Milkstone & Deeplish |
| Westminster constituency | Rochdale |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMUNITY GATEWAY ASSOCIATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 29 Oct 2019 at 12:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a326e2f-43ad-4cb6-8e4e-62891e4bd997
- 29 Oct 2019 at 12:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/548cfbd5-d7cb-40f7-bd6f-80f51d2d84e2
- 29 Oct 2019 at 12:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/548cfbd5-d7cb-40f7-bd6f-80f51d2d84e2
- 8 Dec 2016 at 12:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/548cfbd5-d7cb-40f7-bd6f-80f51d2d84e2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a326e2f-43ad-4cb6-8e4e-62891e4bd997
  29th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/548cfbd5-d7cb-40f7-bd6f-80f51d2d84e2
  29th October 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.rbh.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32.json.