---
title: "Innovation and Digital at BEIS - Problem statement & customer experience innovation"
ocid: "ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2021-04-16"
---

# Innovation and Digital at BEIS - Problem statement & customer experience innovation

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f.json)

## Summary

The public procurement process was conducted by the Business Energy and Industrial Strategy (BEIS) for the project titled "Innovation and Digital at BEIS - Problem statement & customer experience innovation". This contract falls under the IT services industry (CPV code 72000000) and is located in London (SW1H 0ET). The procurement stage was at the Award phase, with an active contract valued at £35,000. The contract period commenced on 24 February 2020 and will end on 24 February 2022. The procurement method used was selective, with this contract awarded through a call-off from a framework agreement.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to expand their business operations. Companies that specialize in design thinking, ideation coaching, or event facilitation are particularly well-suited to compete for similar contracts. The focus on improving customer experience within this framework indicates a demand for innovative approaches and solutions within the public sector, allowing businesses that can demonstrate creative problem-solving skills to thrive.

## Notice

Problem statement, customer experience and ideation coaching is required for staff to understand principles for design and setup of ideathons and hackathons so they are able to facilitate their own sessions in the future. Will issue statements of work for events.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad038580-1185-4a59-a39c-fcaece7870db |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Apr 2021 |
| Submission deadline | 4 Feb 2020 |
| Future notice date | Not specified |
| Award date | 11 Feb 2020 |
| Contract period | 24 Feb 2020 - 24 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARINGA PARTNERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Apr 2021 at 13:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ad038580-1185-4a59-a39c-fcaece7870db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad038580-1185-4a59-a39c-fcaece7870db
  16th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-33813a9d-d579-408e-8071-63633ca84d8f.json.