--- title: "Teams Contact Centre software solution" ocid: "ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8.json" source: "Contracts Finder" current_stage: "Award" buyer: "CANTIUM BUSINESS SOLUTIONS LTD" published: "2023-05-31" --- # Teams Contact Centre software solution Buyer: CANTIUM BUSINESS SOLUTIONS LTD Current stage: Award OCID: ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8.json) ## Summary The buying organisation, Cantium Business Solutions Ltd, a Local Authority Trading Company (LATCo) under Kent County Council, has awarded a contract for a Teams Contact Centre software solution. The procurement falls under the IT services category, with a contract value of GBP 0. The procurement method used was an open procedure, with a tender deadline of 13th March 2023 and a contract period spanning from 24th April 2023 to 23rd April 2026. This tender presents an opportunity for businesses in the IT services sector, particularly those offering consulting, software development, Internet, and support services. The contract, though awarded, allows for potential future extensions up to a maximum of 60 months. Small and medium-sized enterprises (SMEs) would be well-suited to compete in this procurement process, aligning with the buyer's emphasis on driving innovation and delivering the best value to clients through the procurement of a Teams Contact Centre software solution. ## Notice Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients. Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers. Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers. This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended. The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months. Further background and technical information can be found within the Invitation to Tender (ITT) documentation. Expressions of interest will only be accepted via the Kent Business Portal. In order to submit your interest in this opportunity please select the 'Login and Express an Interest' button. Please note that to successfully submit your interest you will first need to register for a Supplier account. Please direct all questions and communication through the Kent Business Portal via the Message facility. Communication will not be accepted via any other vehicle. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0e31154-0960-4467-b025-895e888186bf | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 31 May 2023 | | Submission deadline | 13 Mar 2023 | | Future notice date | Not specified | | Award date | 30 May 2023 | | Contract period | 30 Jun 2023 - 30 Jun 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CANTIUM BUSINESS SOLUTIONS LTD | | Locality | WEST MALLING | | Post town | Rochester | | Postcode | ME19 4YT | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ46 West Kent | | Local authority | Tonbridge and Malling | | Electoral ward | Kings Hill | | Westminster constituency | Maidstone and Malling | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | RESONATE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 31 May 2023 at 11:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0e31154-0960-4467-b025-895e888186bf - 9 Feb 2023 at 10:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/75a64e38-9a19-4cd1-b62c-70bae3b1ccf2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f0e31154-0960-4467-b025-895e888186bf 31st May 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/75a64e38-9a19-4cd1-b62c-70bae3b1ccf2 9th February 2023 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.cantium.solutions ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8.json.