--- title: "Patient Experience Measure Stages 2 & 3" ocid: "ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST" published: "2020-07-31" --- # Patient Experience Measure Stages 2 & 3 Buyer: BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8.json) ## Summary The Berkshire Healthcare NHS Foundation Trust is seeking a service provider through a selective procurement method for the contract titled "Patient Experience Measure Stages 2 & 3." This initiative, classified under customer survey services, is aimed at enhancing the measurement and analysis of patient feedback across community and mental health services in Bracknell, South East England. The tender period will close on 31st August 2020, and the contract is expected to commence on 4th January 2021 and run until 3rd January 2025, with a total contract value of £355,000. This tender presents a significant opportunity for businesses specialising in customer survey services, particularly those experienced in healthcare-related feedback systems. Companies that possess expertise in designing and implementing patient experience measurement tools, as well as those that can provide data analysis and reporting solutions, would be well-positioned to compete. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate in this tender process as they may bring innovative approaches and insights into patient experience measurement. ## Notice Berkshire Healthcare NHS Foundation Trust requires a service provider to improve their measurement, analysis and dissemination of patient feedback. Berkshire Healthcare is seeking to contract with a suitably qualified provider to develop a patient experience measurement to be used across all their services in community and mental health. This should complement the Friends and Family Test (FFT) which is nationally mandated for use as well as any other national patient survey programmes the Trust participates in, for example National Mental Health Survey. This contract will build on previous work done on patient experience themes and consist of two stages which the Trust is referring to as Stage 2 and Stage 3. Stage 2 will include designing the feedback survey and mechanism for collation and data analysis, in collaboration with Berkshire Healthcare's staff and patients. In this phase the designed measure will be piloted as well as the method of delivery (paper survey/ online/ SMS) across all our services. - Design a patient experience questionnaire - Pilot the patient experience questionnaire - Collate information gathered for services Stage 3 requires the provider to implement and embed the new patient experience measure across all services in the Trust and integrate the measurement system within the organisation's management system, including the analysis of the patient feedback and reporting of the patient feedback to the relevant services in real time. Embedding the survey will include assurance the survey is being correctly used by all services, there is a standardised application of the measure by all services and guidance as to the best schedule for delivering the survey e.g. after discharge/ after every contact/ over a set 4 month period annually etc. This will include the ongoing hosting of the platform to provide analysis of data and deliver the data back to services. The stage 2 & 3 work is expected to take 12 months. The ongoing hosting of the platform will be for a further 3 years. Additional information: TO DOWNLOAD A SSQ Register your company on the eSourcing portal (this is only required once): - browse to the ESourcing Portal: https://www.nhssourcing.co.uk/bhft/web/login.shtml and click the link to register, - accept the terms and conditions and click 'continue', - enter your correct business and user details, - note the username you chose and click 'save'- when complete, - you will shortly receive an email with your unique password (please keep secure). Login to the portal with the username/password: - click the 'PQQ/ITTs open to all suppliers' link (these are Pre-Qualification Questionnaires or tenders open to any registered suppliers), - click on the relevant PQQ/ITT to access the content, - click the 'Express Interest' button in the 'Actions' box on the left-hand side of the page. This will move the PQQ into your My PQQ/My ITTs page (this is a secure area reserved for your projects only), - you can now access any of the attachments by clicking the 'Settings and Buyer Attachment' in the 'Actions' box. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19d585cc-748a-4c16-bc1d-78512fe34d46 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Jul 2020 | | Submission deadline | 31 Aug 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Jan 2021 - 3 Jan 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £355,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST | | Locality | BRACKNELL | | Post town | Reading | | Postcode | RG12 1BQ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ15 Berkshire East | | Local authority | Bracknell Forest | | Electoral ward | Town Centre & The Parks | | Westminster constituency | Bracknell | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services ## Release History - 31 Jul 2020 at 15:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/19d585cc-748a-4c16-bc1d-78512fe34d46 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/19d585cc-748a-4c16-bc1d-78512fe34d46 31st July 2020 - Opportunity notice on Contracts Finder - https://www.nhssourcing.co.uk/bhft/web/login.shtml Link to SSQ and supporting documentation ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-339d8737-d25c-4703-916c-464b20246fc8.json.