---
title: "CRM Implementation and Support"
ocid: "ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CENTRE FOR AGEING BETTER LIMITED"
published: "2020-10-20"
---

# CRM Implementation and Support

Buyer: CENTRE FOR AGEING BETTER LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12

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## Summary

The current procurement process is led by the Centre for Ageing Better Limited, which focuses on implementing a new CRM system titled "CRM Implementation and Support". This project falls under the services category, specifically software packages and IT services, and is taking place within the United Kingdom. The procurement method employed for this tender is an open procedure, with the tender period officially closing on 15 January 2020, while the contract period is scheduled to commence on 3 February 2020 and conclude on 3 February 2022. The estimated value of the contract is £35,000, with a minimum value set at £17,000.

This tender offers significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) specialising in IT services, software development, and consulting solutions. Companies that can provide innovative and integrated CRM solutions would find a suitable fit for this tender. The emphasis on modernising and enhancing the Centre for Ageing Better's operations indicates a demand for businesses that can demonstrate a strong understanding of user engagement and stakeholder interface within the charity sector.

## Notice

Ageing Better launched in 2015. This was shortly followed by the adoption of Highrise as our CRM system. Last year, Ageing Better launched a new strategy with a clearer focus on four key areas (work, housing, health and communities). The organisation has expanded significantly with a larger headcount and more colleagues carrying out external engagement on behalf of the organisation. With new working structures and goals, we want a CRM system to be better integrated into our processes and to streamline functions to future proof the growing needs of the charity. The new strategy provides the framework for a more integrated and complex CRM system to track our interaction with a broader range of stakeholders to ensure we influence the changes we want to see across sectors and policy areas. Additional information: Please note that we do not have an online portal for submissions. Clarification questions and proposals should be sent to responses@ageing-better.org.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a3d65797-b9ab-4eb5-955e-aa9247a37f21 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2020 |
| Submission deadline | 15 Jan 2020 |
| Future notice date | Not specified |
| Award date | 2 Feb 2020 |
| Contract period | 3 Feb 2020 - 3 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £27,845 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRE FOR AGEING BETTER LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1V 4AD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTAL ENTERPRISE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Oct 2020 at 10:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a3d65797-b9ab-4eb5-955e-aa9247a37f21
- 27 Nov 2019 at 15:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c8c8fa27-fb39-47e5-b48f-fa1e5669529a
- 27 Nov 2019 at 15:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c8c8fa27-fb39-47e5-b48f-fa1e5669529a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a3d65797-b9ab-4eb5-955e-aa9247a37f21
  20th October 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c8c8fa27-fb39-47e5-b48f-fa1e5669529a
  27th November 2019 - Opportunity notice on Contracts Finder
- https://www.ageing-better.org.uk/itt-crm-implementation-and-support
  Downloadable ITT and submission form

## Notice URLs

- https://www.ageing-better.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12.json.