---
title: "Provision of Qualitative Insight for HMPO - Customer Journeys and Proposition De"
ocid: "ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE : HOME OFFICE"
published: "2019-11-27"
---

# Provision of Qualitative Insight for HMPO - Customer Journeys and Proposition De

Buyer: HOME OFFICE : HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99.json)

## Summary

The tender titled "Provision of Qualitative Insight for HMPO - Customer Journeys and Proposition Development" was issued by the Home Office in Liverpool, England. This procurement, classified under the category of Research and Development services, is complete and was conducted through a selective procurement method. The tender period concluded on 8th November 2019, with the contract period spanning from 11th November 2019 to 10th November 2022. The total value of the contract awarded is £293,537.50.

This procurement presents a significant opportunity for market research firms and consultancy providers, particularly those focused on qualitative insights and customer experience analysis. Businesses that are well-positioned to compete include small and medium enterprises (SMEs) with relevant expertise in market research services, as the procurement aims to enhance customer journeys for government services. This tender can help expand a business's portfolio by showcasing their capabilities within the public sector.

## Notice

provision of qualitative Insight -Customer Journeys and Proposition Development Market research services for HMPO/ UKVI

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e598f0f-9f56-4b94-8c59-d6d2e25df1bc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2019 |
| Submission deadline | 8 Nov 2019 |
| Future notice date | Not specified |
| Award date | 8 Nov 2019 |
| Contract period | 11 Nov 2019 - 10 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £293,537 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE : HOME OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESRO - REVEALING REALITY |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 27 Nov 2019 at 10:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e598f0f-9f56-4b94-8c59-d6d2e25df1bc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e598f0f-9f56-4b94-8c59-d6d2e25df1bc
  27th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cb6f7568-33d0-4e03-b39f-f7fffe39a815
  REDACTED letter of Appointment

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-33cc750e-c62d-4527-9796-d34bb938bc99.json.