---
title: "GB-London: BTA1291 - Industry Standard Call Handling"
ocid: "ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH TOURIST AUTHORITY"
published: "2020-06-05"
---

# GB-London: BTA1291 - Industry Standard Call Handling

Buyer: BRITISH TOURIST AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873.json)

## Summary

The British Tourist Authority has issued a tender titled "GB-London: BTA1291 - Industry Standard Call Handling," aimed at supporting the tourism sector's recovery from COVID-19. This procurement is classified under services, specifically call centre operations, and is located in London, UK. The tender process is currently in the active stage, with an open procurement method. The tender period ends on 11 June 2020, and the contract is set to commence on 15 June 2020, lasting until 17 August 2020. The total contract value is estimated at £50,000, with a minimum financial commitment of £25,000.

This tender presents a significant opportunity for businesses involved in call centre services, particularly those with experience in supporting the tourism industry. Companies that can provide innovative certification solutions and assist with the application process via an online platform would be ideally suited to compete. Additionally, businesses equipped to handle customer service inquiries and guidance related to health and safety protocols in the tourism sector may find this contract particularly lucrative as the industry seeks to regain consumer confidence.

## Notice

As part of the COVID-19 recovery work, VisitEngland is developing an Industry Standard certification for use across the tourism industry, to allow individual businesses to demonstrate that they have the required procedures in place and have completed a risk assessment. Businesses will apply to be certified via an online platform, with a helpdesk to call on for support and guidance during the application process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6bee97f5-e6ee-4742-8965-240fdc723167 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2020 |
| Submission deadline | 11 Jun 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Jun 2020 - 17 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 5 Jun 2020 at 11:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6bee97f5-e6ee-4742-8965-240fdc723167

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6bee97f5-e6ee-4742-8965-240fdc723167
  5th June 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-BTA1291---Industry-Standard-Call-Handling/TZMUXY92A2
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-33e68ac6-1e44-4a3e-831e-8b3575dd0873.json.