---
title: "Broadacres Cloud Telephony and associated services 2022"
ocid: "ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BROADACRES HOUSING ASSOCIATION"
published: "2022-11-15"
---

# Broadacres Cloud Telephony and associated services 2022

Buyer: BROADACRES HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f

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## Summary

The Broadacres Housing Association has initiated a tender process for 'Broadacres Cloud Telephony and associated services 2022'. They are seeking to replace the current on-premises Contact Centre solution with a cloud-based solution aligned to Salesforce Service Cloud Voice, in order to enhance agent and caller user experience. The procurement stage is currently active, with a tender deadline of 30th November 2022. The contract period will run from 1st December 2022 to 30th November 2025. The tender is under the main procurement category of goods, with an estimated value of £30,000 and is suitable for SMEs.

This tender by Broadacres Housing Association presents a business growth opportunity for IT service providers well-versed in cloud telephony solutions. Companies with expertise in Internet services and IT services like consulting, software development, and support are ideally positioned to compete. Located in Yorkshire and the Humber region of the United Kingdom, this procurement offers a chance for businesses to provide innovative solutions tailored to the specific needs outlined by Broadacres. The open procurement method allows for fair competition among interested parties, fostering a transparent and accessible bidding process.

## Notice

1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f1f6bbc5-6299-4659-81ca-c374cf4bb7fc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2022 |
| Submission deadline | 30 Nov 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Dec 2022 - 30 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROADACRES HOUSING ASSOCIATION |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL6 2YD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Northallerton North & Brompton |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72400000 - Internet services

## Release History

- 15 Nov 2022 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f1f6bbc5-6299-4659-81ca-c374cf4bb7fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f1f6bbc5-6299-4659-81ca-c374cf4bb7fc
  15th November 2022 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV165511
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.broadacres.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f.json.