---
title: "Contract for the provision of media and digital communication platform"
ocid: "ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Gedling Borough Council"
published: "2026-08-28"
---

# Contract for the provision of media and digital communication platform

Buyer: Gedling Borough Council  
Current stage: Award  
OCID: ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b

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## Summary

Gedling Borough Council procured a cloud-based digital communication platform and associated professional services for delivery in the East Midlands. The service covers omnichannel email, SMS and WhatsApp campaigns, including single-send, split-test, date-driven and recurring campaigns. It also includes forms, preference centres, landing pages, microsites, articles, marketing automation, digital-democracy consultation tools and CRM functions for managing residents, accounts, groups, filters and custom fields. Supporting services include deliverability management, approved government and public-sector sending domains, DNS and authentication management, continuous monitoring, analytics, reporting, a REST API and integrations with Microsoft 365, Zapier and LocalGovDrupal. Optional services include events, extra domains and accounts, messaging volumes, migration, training, consultancy and bespoke development. The procurement is for services, classified as communication software.

The procurement is complete and was awarded on 21 August 2026 to Forfront Ltd. It was a selective call-off from the G-Cloud 14 Framework (RM1557.14), under the cloud software lot. The tender submission deadline was 17 August 2026 at 12:00. The awarded value is £31,350 including the stated currency of GBP. The contract runs from 18 August 2026 to 17 August 2028. The requirement was identified as suitable for small and medium-sized enterprises. The award covers the platform and associated services described for Gedling Borough Council, with optional modules and professional services priced through the framework schedules and SFIA rate card.

This award indicates demand from Gedling Borough Council for a supplier able to provide a mature, multi-channel public-sector communications platform rather than a single-purpose email tool. Credible competitors would need campaign management across email, SMS and WhatsApp; configurable forms, landing pages, preference centres and microsites; CRM and marketing automation; and practical support for consultation and digital-democracy activity. Important technical capabilities include deliverability monitoring, authenticated sending domains, DNS management, analytics, custom reporting, an open API and integrations with common council systems. Suppliers should also be able to deliver platform setup, template design, migration from GovDelivery or Mailchimp, bespoke development, consultancy, training and account support at SME-accessible scale.

## Notice

Contract awarded via G-Cloud 14 Framework (RM1557.14) The Services to be provided by the Supplier are: * Cloud digital communication platform (Lot 2: Cloud software): omnichannel email, SMS and WhatsApp campaigns, single send, split-test, date-driven and recurrent campaigns, drag and-drop Smart Editor with template/module library and Email Forensics preview. * Forms, preference centres, landing pages, microsites and articles; marketing automation (autoresponders automated series, workflow engine) and consultations for digital democracy; CRM with preferences, groups, filters, accounts, residents and custom fields. * Deliverability tooling with official gov.uk / nhs.uk / police.uk sending domains, DNS/authentications management and 24/7/365 monitoring; real-time analytics and custom reporting; REST API (Open API/Swagger) and standard intergrations (Microsoft 365, Zapier, LocalGovDrupal). Optional e-shot modules and services: Events module; additional domains; additional accounts (shared or separate contacts); SMS and WhatsApp volume; and professional services (platform/account setup, template design, preference centres, custom reports, managed GovDelivery/Mailchimp migration, bespoke development, consultancy, project management and bespoke training) - priced in schedule 2 and the SFIA rate card.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d928bdb-9cf3-452c-a64b-58bc0f105f6f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Aug 2026 |
| Contract period | 18 Aug 2026 - 17 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,350 |
| Lots value | Not specified |
| Awards value | £31,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Gedling Borough Council |
| Locality | NOTTINGHAM |
| Postcode area | Nottingham |
| Postcode | NG5 6LU |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Gedling |
| Electoral ward | Ernehale |
| Westminster constituency | Gedling |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Forfront Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 28 Aug 2026 at 13:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d928bdb-9cf3-452c-a64b-58bc0f105f6f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d928bdb-9cf3-452c-a64b-58bc0f105f6f
  28th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b.json.