---
title: "Contact Manager, Workflow and Document Management System"
ocid: "ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2022-04-07"
---

# Contact Manager, Workflow and Document Management System

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d

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## Summary

The tender titled "Contact Manager, Workflow and Document Management System" was issued by Norwich City Council, with a total contract value of £1,289,545. This procurement falls under the document management software package category (CPV 48311000) and is aimed at upgrading the existing corporate document management and CRM systems. The procurement process, conducted through a selective method via a framework agreement, has reached its award stage, with the contract starting on 6th April 2022 and set to run until 5th April 2027. The tender period concluded on 16th March 2022, and the implementation will take place in the East of England, UK.

This tender presents a significant opportunity for businesses specialised in document and workflow management solutions. Companies that have experience with comprehensive document management systems or CRM tools would be particularly well-positioned to compete for this contract. Moreover, businesses looking to expand their footprint in the public sector, particularly in providing technical upgrades and compliance solutions, should consider engaging with this procurement as it reflects the increasing demand for enhanced digital services within local government.

## Notice

Our corporate document management system (DMS) is also our (CRM) tool and it provides over 1,000 workflows for a range of services. The current version we are using is called W2, has been in place since 2003 and there is a need to upgrade for technical, compliance and performance reasons.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a5787583-044a-439f-a9e3-a1081f0c814f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2022 |
| Submission deadline | 16 Mar 2022 |
| Future notice date | Not specified |
| Award date | 5 Apr 2022 |
| Contract period | 5 Apr 2022 - 5 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,289,545 |
| Lots value | Not specified |
| Awards value | £1,289,545 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48311000 - Document management software package

## Release History

- 7 Apr 2022 at 07:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a5787583-044a-439f-a9e3-a1081f0c814f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a5787583-044a-439f-a9e3-a1081f0c814f
  7th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d.json.