---
title: "Provision of Customer Survey"
ocid: "ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS RESOLUTION"
published: "2017-09-07"
---

# Provision of Customer Survey

Buyer: NHS RESOLUTION  
Current stage: Tender  
OCID: ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791

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## Summary

NHS Resolution is seeking to procure customer survey services through an open tender titled "Provision of Customer Survey." The contract, valued at approximately £80,000, aims to develop a partnership approach with scheme members by investigating the causes and outcomes of compensation claims. This procurement process is currently active, with submissions due by 29 September 2017. The contract is expected to start on 11 December 2017 and last until 10 December 2020, serving locations including the United Kingdom and British Overseas Territories.

This tender presents a significant opportunity for businesses in the market research and customer survey sectors, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs). Companies that specialise in customer satisfaction assessments and economic research will find this contract aligns well with their capabilities, allowing them to contribute to NHS Resolution’s goal of managing indemnity costs effectively. Engaging in this tender could lead to fruitful partnerships and long-term collaborations within the healthcare sector.

## Notice

NHS Resolution wish to procure for the provision of customer survey services in order to develop a 'partnership' approach with the members of our schemes by determining the causes and outcomes of compensation claims with the goal to ultimately stem the rising cost of indemnity cover.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f1b5e9be-1338-4dd6-8b5f-2f5a54171299 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2017 |
| Submission deadline | 29 Sep 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 11 Dec 2017 - 10 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS RESOLUTION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 7 Sep 2017 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f1b5e9be-1338-4dd6-8b5f-2f5a54171299

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f1b5e9be-1338-4dd6-8b5f-2f5a54171299
  7th September 2017 - Opportunity notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=SEP146790
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://resolution.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791.json.