---
title: "C385927 IT Service Management Tooling"
ocid: "ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2025-09-22"
---

# C385927 IT Service Management Tooling

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc.json)

## Summary

The NHS Business Services Authority (NHSBSA), based in Newcastle upon Tyne, has completed the procurement process for the "C385927 IT Service Management Tooling" project. This procurement falls under the industry category of software package and information systems, specifically CPV code 48000000. The procurement method was selective, utilising a call-off from a framework agreement, with a total contract value of £2,100,000. The related tender period concluded on 18th February 2025, and the contract commenced on 1st April 2025, lasting until 31st March 2029. The award, announced on 22nd September 2025, was granted to Softcat Plc.

This tender presents significant opportunities for businesses specialising in IT service management tools, particularly those capable of integrating asset discovery, license management, workflow, and automation solutions tailored to transformation objectives. While the awarded contract has been completed, similar future procurements could provide growth opportunities for large-scale businesses suited for delivering complex, integrated IT solutions. Companies looking to expand in the public sector, especially those familiar with NHS frameworks, would be well-positioned for similar opportunities in this field.

## Notice

The main purpose of this contract is to replace and implement an IT service management, asset discovery and license management solution, by February 2026 when the extended contracts will expire (Contract expiry is the main driver for change). This will provide the NHSBSA with an opportunity to implement an integrated solution that will support the mitigation of risks around license and asset management as well as exploiting workflow and automation functionality in line with the IT Service Management strategy and our transformation objectives in this space.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f379c665-c24d-4bda-8228-d3aa6e4fa6a8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2025 |
| Submission deadline | 18 Feb 2025 |
| Future notice date | Not specified |
| Award date | 24 Aug 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,100,000 |
| Lots value | Not specified |
| Awards value | £2,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Sep 2025 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f379c665-c24d-4bda-8228-d3aa6e4fa6a8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f379c665-c24d-4bda-8228-d3aa6e4fa6a8
  22nd September 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/218ad3eb-232f-4888-bcad-e9f167584355
  2025-08-25 - TePAS 2 Call Off Order Form.docx (Redacted)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc.json.