---
title: "Department for Business and Trade - Zendesk 2024 - 2026"
ocid: "ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2024-10-30"
---

# Department for Business and Trade - Zendesk 2024 - 2026

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b.json)

## Summary

The Department for International Trade has completed the procurement process for the provision of Zendesk Ticketing Software, covering the period from 2024 to 2026. The procurement, titled "Department for Business and Trade - Zendesk 2024 - 2026," falls under the industry category of industry-specific software packages (CPV code 48100000). This selective procurement method, carried out via a call-off from a framework agreement, was initiated with a tender period ending on 29 October 2024. The contract, valued at £122,054.4, has been awarded to Zendesk Inc. The delivery locations cover a wide range, including British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and other regions worldwide. The contract period starts on 22 November 2024 and concludes on 21 November 2026.

This tender presents significant opportunities for businesses specialising in software and IT services. Companies that can provide reliable and industry-specific software solutions are well-suited to compete for similar contracts. The involvement of SMEs is encouraged, indicating a particular suitability for small to medium-sized enterprises looking to expand their market reach and establish or strengthen relationships with governmental bodies. Engaging in such contracts can offer sustained business growth through long-term partnerships and continued service provision in the public sector.

## Notice

Provision of Zendesk Ticketing Software for The Department for Business and Trade.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27d70489-cfb0-4a99-91d2-6a836cea7c01 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2024 |
| Submission deadline | 29 Oct 2024 |
| Future notice date | Not specified |
| Award date | 30 Oct 2024 |
| Contract period | 22 Nov 2024 - 21 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £122,054 |
| Lots value | Not specified |
| Awards value | £122,054 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 30 Oct 2024 at 12:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27d70489-cfb0-4a99-91d2-6a836cea7c01

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27d70489-cfb0-4a99-91d2-6a836cea7c01
  30th October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c070fa2d-9b37-46fd-badd-264b569c28fc
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b.json.