---
title: "Leadership Academy Support Ticketing Platform"
ocid: "ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND AND NHS IMPROVEMENT"
published: "2023-01-03"
---

# Leadership Academy Support Ticketing Platform

Buyer: NHS ENGLAND AND NHS IMPROVEMENT  
Current stage: Award  
OCID: ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e.json)

## Summary

The contract for the Leadership Academy Support Ticketing Platform has been awarded to HelpScout by NHS England and NHS Improvement. The procurement method used was an open procedure with a contract value of £60,000. The contract period is from 5th January 2023 to 4th January 2024, with the tender period closing on 13th December 2022. The buying organization, NHS England and NHS Improvement, is located in London, United Kingdom, and the industry category is services.

This tender presents an opportunity for businesses, particularly those providing Helpdesk and support services, to engage with NHS England and NHS Improvement on supporting their Leadership Academy programmes. Small and medium-sized enterprises (SMEs) would find this tender particularly suitable as the contract has been earmarked for SME involvement. The contract values are below the threshold, making it an ideal opportunity for businesses looking to expand in this sector.

## Notice

A web-based incident/ticket management system to handle support tickets for Leadership Academy programmes & offers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/946a641c-4401-49e1-961d-ed1eafac12c3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2023 |
| Submission deadline | 13 Dec 2022 |
| Future notice date | Not specified |
| Award date | 3 Jan 2023 |
| Contract period | 5 Jan 2023 - 4 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £51,831 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND AND NHS IMPROVEMENT |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HELPSCOUT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 3 Jan 2023 at 16:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/946a641c-4401-49e1-961d-ed1eafac12c3
- 3 Jan 2023 at 16:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6354ae4d-280a-4630-bf91-c7e9f477b945

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/946a641c-4401-49e1-961d-ed1eafac12c3
  3rd January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6354ae4d-280a-4630-bf91-c7e9f477b945
  3rd January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e77d0d05-cfea-432b-a7ba-52d55acefcd7
  PO Version Provision of Services
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fb95a3b7-74f2-4802-b4c5-32a555d750dd
  PO Version Provision of Services

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e.json.