---
title: "Optimal Work Shop procurement"
ocid: "ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-02-12"
---

# Optimal Work Shop procurement

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59.json)

## Summary

NHS England has awarded a contract for the renewal of Optimal Work Shop, a tool for User Research, under CPV classification 72000000 (IT services: consulting, software development, Internet, and support). The process used a selective procurement method via a call-off from a framework agreement. The project involves 18 seat licences required for NHS UK, Pathways, Spine Core Platforms Directorate, and COVID-19 National Booking System teams. The contract commenced on 1st March 2024 and will end on 28th February 2025, with the total value amounting to £24,869.47 GBP. The primary delivery location is Leeds (LS1 6AE) but extends to various regions including British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The award was publicised on 12th February 2025.

This tender offers significant opportunities for businesses involved in IT services, particularly those focusing on software development, consultancy, and user research tools. Larger enterprises such as Phoenix Software Limited, which has been awarded this contract, may find it advantageous to compete, given the stringent requirements and substantial contract value. The renewal of the Optimal Work Shop licences for key NHS teams underscores the continual demand for advanced user research tools, thus providing a lucrative market for companies specialising in IT services with the infrastructure to support high-value public sector contracts.

## Notice

New contract required for the renewal of Optimal Work Shop (tool for User Research). Previously purchased via 3 quotes & cumulative spend has now exceeded PS25k. 18 seat licences required for NHS UK, Pathways, Spine Core Platforms Directorate & COVID-19 National Booking System teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9a87a1e9-23e4-4b43-823b-65c9adc47b1c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2025 |
| Submission deadline | 25 Jan 2024 |
| Future notice date | Not specified |
| Award date | 30 Mar 2024 |
| Contract period | 1 Mar 2024 - 28 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £74,608 |
| Lots value | Not specified |
| Awards value | £24,869 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 6AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Feb 2025 at 14:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9a87a1e9-23e4-4b43-823b-65c9adc47b1c
- 12 Apr 2024 at 12:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e51fe7df-7039-4f56-aafc-8f809d5a7e0a
- 4 Apr 2024 at 16:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9c3c943f-ad29-4166-a6ab-6719d63e611b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9a87a1e9-23e4-4b43-823b-65c9adc47b1c
  12th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e51fe7df-7039-4f56-aafc-8f809d5a7e0a
  12th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/9c3c943f-ad29-4166-a6ab-6719d63e611b
  4th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4c441282-8787-4847-9036-95375b2f4f7d
  C259800 - (10.04.24) - Framework Schedule 6 - Order Form Templat_1629419_1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/26f557b7-c531-43b3-bc26-5cfef9bc6170
  C259800 - (10.04.24) - Framework Schedule 6 - Order Form Templat_1629419_1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34956839-6762-4ed9-b81f-b6e36cd57a59.json.