---
title: "Provision of Customer Experience Consultancy Services"
ocid: "ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2021-02-09"
---

# Provision of Customer Experience Consultancy Services

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01

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## Summary

The procurement process involves the Department of Health and Social Care, which is based in Liverpool, England. They are seeking consultancy services under the title "Provision of Customer Experience Consultancy Services." This initiative falls within the industry category of business and management consultancy services and was conducted through a selective procurement method, specifically a call-off from a framework agreement. The tender period closed on 13 December 2020, and the awarded contract, valued at £946,800, commenced on 14 December 2020 and is set to conclude on 31 March 2021.

This contract presents significant opportunities for consultancy firms looking to expand their footprint in the public sector. Businesses with expertise in customer experience, management consultancy, and similar services would be well-suited to participate in such tenders. The involvement of a major public health authority makes it likely that successful proposals will position suppliers as key players in future health and social care initiatives, thereby enhancing their growth potential in this vital industry.

## Notice

Provision of Customer Experience Consultancy Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bb85eddc-0435-4ce7-8441-92631aad46d6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2021 |
| Submission deadline | 13 Dec 2020 |
| Future notice date | Not specified |
| Award date | 14 Dec 2020 |
| Contract period | 14 Dec 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £946,800 |
| Lots value | Not specified |
| Awards value | £946,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTH HIGHLAND |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 9 Feb 2021 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bb85eddc-0435-4ce7-8441-92631aad46d6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bb85eddc-0435-4ce7-8441-92631aad46d6
  9th February 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c26b37e0-8ff1-4b00-895b-e66530119417

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01.json.