---
title: "Independent Complaints Investigators"
ocid: "ocds-b5fd17-34b96f16-aabc-44dd-a258-217253c316d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34b96f16-aabc-44dd-a258-217253c316d5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34b96f16-aabc-44dd-a258-217253c316d5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34b96f16-aabc-44dd-a258-217253c316d5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2022-07-25"
---

# Independent Complaints Investigators

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-34b96f16-aabc-44dd-a258-217253c316d5

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## Summary

Sheffield City Council is currently undertaking a procurement process titled "Independent Complaints Investigators". This contract, classified under business services including investigation services, will support social care complaint investigations within the Yorkshire and the Humber region. The tender period is set to close on 12 August 2022, while the contract is expected to commence on 1 October 2022 and run until 30 September 2025. This process follows an open procurement method, allowing for a competitive bidding environment.

This tender presents significant opportunities for businesses, particularly those specialising in investigation services and consulting within the social care sector. Small and medium-sized enterprises (SMEs) may find a particularly advantageous position to participate, provided they can demonstrate the capacity to conduct thorough and timely investigations in compliance with Sheffield City Council's standards. Businesses that can produce quality reports and recommendations following investigations will be well-suited for this framework agreement.

## Notice

Sheffield City Council wishes to appoint a number of Independent Investigators to undertake complaints in the area of Social Care. It is expected that the agreement will be for a 3-year period. Successful providers will be placed on a framework via which call off contracts will be made. There will be no guarantee for any level of business placed with organisations. The Independent Investigators must be able to undertake investigations into complaints about Children's and Adult Social Care services in a timely manner, in line with regulations, and Sheffield city council's standards and expectations. They must produce a quality report for the council, making recommendations on the complaints. They must attend adjudication and review panel meetings, as required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc06dc3e-4ef8-48bf-85fb-076748be41c9 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2022 |
| Submission deadline | 12 Aug 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2022 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79720000 - Investigation services

## Release History

- 25 Jul 2022 at 09:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bc06dc3e-4ef8-48bf-85fb-076748be41c9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc06dc3e-4ef8-48bf-85fb-076748be41c9
  25th July 2022 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=50707&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
  User / Company

## Notice URLs

- https://www.sheffield.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34b96f16-aabc-44dd-a258-217253c316d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34b96f16-aabc-44dd-a258-217253c316d5.json.