---
title: "Anti Corruption and Abuse Communications Service Framework"
ocid: "ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLUELIGHT COMMERCIAL"
published: "2024-03-05"
---

# Anti Corruption and Abuse Communications Service Framework

Buyer: BLUELIGHT COMMERCIAL  
Current stage: Award  
OCID: ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52)  
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## Summary

The BlueLight Commercial has awarded a contract for the provision of an Anti Corruption and Abuse Communications Service Framework. This service will allow the public to confidentially report information about police corruption and abuse through a dedicated reporting line. The contract is valued at £17 million, with a contract period starting on 1st December 2023 and ending on 31st October 2027. The procurement method used was an open procedure, and the tender deadline was on 25th August 2023. The service is intended to be available for all UK policing organisations, providing 24/7 support across various communication channels.

This contract presents an opportunity for businesses experienced in call centre services and working within policing and criminal justice sectors. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly encouraged to engage. The contract aims to strengthen measures against police misconduct and ensure public trust in law enforcement. Businesses with capabilities to deliver 24/7 support for police-related issues and maintain high levels of confidentiality are well-suited to compete for this contract.

## Notice

BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which to enable them to confidentially report information about any member of the police workforce who they believe are taking advantage of their role and/or abusing their position of power. This may be for a variety of reasons including financial or sexual purposes, or behaviour that is motivated by prejudice. Due to the nature of this requirement and a commitment from both the APCC and NPCC to deal proactively with matters of suspected corruption, there is an expectation that the reporting line will be fully operational by the This requirement is essential to the public to ensure that UK Poling has easily accessible, effective and robust measures in place, to investigate, monitor and record inappropriate behaviours by police officers/police staff. This service must ensure 100% anonymity to enable members of the public who report wrongdoing to have the option to remain 100% anonymous, this will encourage those who would not ordinarily make a complaint or highlight issues as it will provide method of doing so without fear of details being taken. The service must adopt a 24/7 365 capability and provide a single service for all of UK policing. This service is intended to be delivered to one successful provider. It is intended to create a framework where Forces and Policing Organisations across the UK, including Police Scotland, Police Service of Northen Ireland and Non-Home Office Forces will be able to call off and utilise the successful provider to then deliver services across that force. The provider must also be able to operate across different mediums (phone/online/mobile).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e09cd19-84d4-4794-8772-c5ae12b33c6e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2024 |
| Submission deadline | 25 Aug 2023 |
| Future notice date | Not specified |
| Award date | 5 Mar 2024 |
| Contract period | 1 Dec 2023 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | £17,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLUELIGHT COMMERCIAL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6AT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRIMESTOPPERS TRUST T/A TREBLE5 TREBLE1 |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 5 Mar 2024 at 19:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e09cd19-84d4-4794-8772-c5ae12b33c6e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e09cd19-84d4-4794-8772-c5ae12b33c6e
  5th March 2024 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=70901&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/91087
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52.json.