---
title: "Cabinet Office - Freshservice ITSM Service Desk Software Solution"
ocid: "ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2020-12-16"
---

# Cabinet Office - Freshservice ITSM Service Desk Software Solution

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087.json)

## Summary

The Cabinet Office has completed the procurement process for the "Freshservice ITSM Service Desk Software Solution," classifying it under software package and information systems. The total contract value is £78,120, awarded to Freshworks Inc., and the service delivery address is located in SW1H 0TL, London. This contract was initiated through a selective procurement method as a call-off from a framework agreement, with the tender period closing on 30 November 2020, and the contract effective from 1 December 2020 until 30 November 2021.

This tender presents opportunities for growth primarily for large IT service management solutions providers. Businesses specialising in software and information systems, particularly those offering SaaS (Software as a Service) solutions, can benefit from understanding these procurement processes. Engaging in similar tenders can enhance a company’s visibility and competitiveness in the public sector, especially for those capable of providing robust IT service management solutions tailored to government needs.

## Notice

Provision of the Freshservice ITSM solution for the Cabinet Office

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1116e9aa-f42c-4341-86b1-757ba21e14b3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2020 |
| Submission deadline | 30 Nov 2020 |
| Future notice date | Not specified |
| Award date | 30 Nov 2020 |
| Contract period | 1 Dec 2020 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,120 |
| Lots value | Not specified |
| Awards value | £78,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Dec 2020 at 11:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1116e9aa-f42c-4341-86b1-757ba21e14b3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1116e9aa-f42c-4341-86b1-757ba21e14b3
  16th December 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/40bace56-5dbe-4889-919d-8395ab6553f9
- https://drive.google.com/file/d/1PWFEpPrebGE4EmcOWE9avlaJVlyXK9Qe/view?usp=sharing
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/298c2a99-5dbf-42b7-ba4e-5af30f1558ab

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087.json.