---
title: "Telephone System Upgrade"
ocid: "ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2024-12-17"
---

# Telephone System Upgrade

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f.json)

## Summary

The procurement process led by Torbay Council, titled "Telephone System Upgrade," focuses on upgrading the existing Avaya Telephone System and covers the telecommunications equipment and services industry. The contract, valued at £898,995.62, commenced on 19th September 2019 and extends until 17th March 2028. The maintenance is set on a rolling annual basis, beginning from 18th March 2023 and extending over five years, with updates to the contract made annually as needed. This procurement falls under the South West region of the United Kingdom and has completed the award stage as of 17th December 2024.

This tender offers significant growth opportunities for businesses specialising in telecommunications equipment and services, particularly those experienced in system upgrades and maintenance. The procurement was conducted via a call-off from the CCS Framework RM3808 Network Services 2, making it suitable for established companies. Given the scale and long-term nature of the contract, large businesses with a robust infrastructure for ongoing support and maintenance are well-suited to compete successfully.

## Notice

Upgrade of existing Avaya Telephone System. Rolling annual contract for system maintenance from 18/03/2023. Register entry shows maintenance for 5 year period from 18/03/2023 to 17/03/2028 and will be updated annually if there any changes to the contract. Annual value reflects the current annual maintenance cost.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/201e09a8-c817-468e-b148-9c4495f62526 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Call Off from CCS Framework RM3808 Network Services 2 |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2024 |
| Submission deadline | 17 Sep 2019 |
| Future notice date | Not specified |
| Award date | 16 Sep 2019 |
| Contract period | 18 Sep 2019 - 17 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £898,995 |
| Lots value | Not specified |
| Awards value | £898,995 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 64200000 - Telecommunications services

## Release History

- 17 Dec 2024 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/201e09a8-c817-468e-b148-9c4495f62526

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/201e09a8-c817-468e-b148-9c4495f62526
  17th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34df5471-87f6-454d-b7e1-aea7dca7071f.json.