---
title: "Capability Query Management"
ocid: "ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2025-11-04"
---

# Capability Query Management

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a.json)

## Summary

The procurement process involves the Cabinet Office as the buying organisation, with the project titled "Capability Query Management" under the industry category of IT services, specifically consulting, software development, Internet, and support. The location of delivery is the United Kingdom, and the procurement method employed is selective, specifically a call-off from a framework agreement. The procurement stage is complete, with the contract being awarded to Freshworks Inc. The contract period runs from 18th August 2023 to 31st July 2025, having been initiated after the tender period concluded on 8th August 2023. The total contract value has reached £260,828 after a value uplift, reflecting the project's significance in addressing team workload issues and enhancing response times.

This tender presents significant opportunities for businesses specialising in IT services, particularly those involved in consulting and software development. Companies that can provide innovative query management solutions to streamline operations and improve efficiency stand to benefit greatly. However, the procurement was not specifically suited for SMEs or VCSEs. Large-scale enterprises like Freshworks Inc have already taken advantage of this opportunity, demonstrating the potential for substantial contracts within the IT services sector. For businesses aiming to enhance their portfolio and engage with government projects, similar tenders represent valuable opportunities for expansion and visibility in the industry.

## Notice

Value uplift of PS49,586, taking the Total Contract Value to PS260,828.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/21ffe936-fc84-46be-9da4-af938156366a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2025 |
| Submission deadline | 8 Aug 2023 |
| Future notice date | Not specified |
| Award date | 4 Nov 2025 |
| Contract period | 17 Aug 2023 - 31 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £260,828 |
| Lots value | Not specified |
| Awards value | £260,828 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2025 at 14:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/21ffe936-fc84-46be-9da4-af938156366a
- 4 Nov 2025 at 13:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/21ffe936-fc84-46be-9da4-af938156366a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/21ffe936-fc84-46be-9da4-af938156366a
  4th November 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/89dc314b-d3b6-403e-8f04-380b63b70a87

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a.json.