--- title: "Digital Debt Services Project" ocid: "ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DEPARTMENT FOR WORK AND PENSIONS" published: "2018-02-14" --- # Digital Debt Services Project Buyer: DEPARTMENT FOR WORK AND PENSIONS Current stage: Tender OCID: ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5.json) ## Summary The Department for Work and Pensions (DWP) is soliciting tenders for the "Digital Debt Services Project," which aims to enhance its debt management system. This initiative falls under the information technology services industry category and is located in London, UK. Currently in the tender stage, interested suppliers must submit their proposals by 14 March 2018. The procurement process employs a selective method, specifically a restricted procedure, indicating that suppliers will be shortlisted based on their qualifications before submitting full bids. This tender presents an excellent opportunity for technology firms specialising in debt management solutions, particularly those with experience in scalable and configurable systems. Businesses that can offer integration capabilities with existing IT infrastructure and various customer interaction channels, including self-service options, will be well-positioned to compete. The DWP anticipates significant growth in debt management volumes, with projections reaching 15 million debtors, which underscores the potential for ongoing contracts and business development in this sector. ## Notice The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2,300 staff. Debtor volumes will be 9 million + by 2021/22. Further development of the service may see this increase to between 12-15 million debtors and this would equate to between approximately 36-45 million individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us 'on-line'. The current debt management operation successfully recovers in excess of PS1 Billion annually. The potential Supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include: - The ability to account for debt and recoveries - Workflow - Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice' functionality for citizens and telephony - Data analytics Additional information: The Authority is administering the procurement process electronically via the DWP eProcrurement Solution (ePS) Portal. No hard copy documents will be issued during the competition and all communications with Authority (including final submission of tenders) will be conducted via the DWP ePS Portal. 1.Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure). 2.Express an interest in this Opportunity - Login to the portal with the username/password - Click the SQs/ITTs open to all suppliers link - Click on the relevant SQ / ITT to access the content - click the Express Interest button at the top of the page - this will move the SQ ITT into your My SQs / My ITTs page - you can now access any attachments by clicking 'Buyer attachments' in the SQ/ITT Details box 3.Responding to the tender: Please submit your response when completed. Failure to do this will result in your bid not being visible to the buyer. The 'submit response' button is at the top centre of the screen. Your submission should also include the supporting evidence for your response to the economical and financial standing questions. In respect of an indicative contract value for this requirement the Authority considers that the market should determine an appropriate value based on the Authority's requirement. The OJEU contract notice can be viewed at the following link: http://ted.europa.eu/udl?uri=TED:NOTICE:67957-2018:TEXT:EN:HTML&src=0 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/01053fe1-5ec0-4bf8-8216-be12471f5216 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Feb 2018 | | Submission deadline | 14 Mar 2018 | | Future notice date | 31 Jan 2018 | | Award date | Not specified | | Contract period | 10 Sep 2018 - 11 Sep 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR WORK AND PENSIONS | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9NA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services ## Release History - 14 Feb 2018 at 11:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/01053fe1-5ec0-4bf8-8216-be12471f5216 - 13 Dec 2017 at 16:36 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/4e1f785f-f7bc-487e-9d44-11aa36103fad ## Documents - https://www.contractsfinder.service.gov.uk/Notice/01053fe1-5ec0-4bf8-8216-be12471f5216 14th February 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/4e1f785f-f7bc-487e-9d44-11aa36103fad 13th December 2017 - Future opportunity notice on Contracts Finder ## Notice URLs - http://ted.europa.eu/udl?uri=TED:NOTICE:67957-2018:TEXT:EN:HTML&src=0 - https://dwp.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5.json.