---
title: "ServiceNow Licenses (IT Service Management Tool)"
ocid: "ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2026-04-10"
---

# ServiceNow Licenses (IT Service Management Tool)

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc)  
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## Summary

The procurement process titled "ServiceNow Licenses (IT Service Management Tool)" has been completed by the Police Digital Service, based in England. This process falls under the industry category of software packages and information systems. The tender was conducted using a selective procurement method, specifically as a call-off from a framework agreement. The contract, awarded to Softcat PLC for a total value of £767,547.12, commenced on 29th March 2026 and will run until 29th March 2029. The award was published on 10th April 2026, indicating the completion of the procurement process.

This tender presents significant opportunities for businesses specialising in IT service management tools, specifically those adept at utilising ServiceNow's capabilities, which include various enterprise-level functionalities such as Security Operations and Cloud Cost Management. Small and medium-sized enterprises (SMEs) stand a favourable chance of competing successfully in similar procurement activities, given the suitability criteria specified. Engaging in such tenders can lead to significant business growth through substantial contracts and long-term engagements with large public sector clients like the Police Digital Service.

## Notice

ServiceNow as a Platform as a Service offers a wide range of functionality from powerful workflows, low code, no-code solutions and is suitable to support Enterprise operations & delivery. We have the ability to onboard other functions/departments to ServiceNow as platform of choice to deliver the automation requirements as well as using ServiceNow's wide ranging functional capabilities such as Security Operations, CRM, Orchestration, Cloud Cost Management etc.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/31d0aaf4-ab7f-44fa-b536-a7422409879f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2026 |
| Submission deadline | 1 Mar 2026 |
| Future notice date | Not specified |
| Award date | 27 Mar 2026 |
| Contract period | 29 Mar 2026 - 29 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £767,547 |
| Lots value | Not specified |
| Awards value | £767,547 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2M 4WN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Apr 2026 at 13:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/31d0aaf4-ab7f-44fa-b536-a7422409879f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/31d0aaf4-ab7f-44fa-b536-a7422409879f
  10th April 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://pds.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-35199eff-ca2f-451e-a551-ee920a8da3dc.json.