---
title: "Oracle upgrade support contractor"
ocid: "ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2021-11-10"
---

# Oracle upgrade support contractor

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b.json)

## Summary

The Consumer Council for Water has initiated a tender for "Oracle upgrade support contractor" to ensure the continued functionality of their Oracle Right Now Service Cloud CRM system. This procurement falls under the category of water distribution and related services and is located across various regions in the United Kingdom. The tender is currently in the active stage and is set to close on 10th November 2021 at 12:00 hours. The contract period is scheduled to begin on 1st December 2021 and end on 30th November 2023, with a total contract value of £24,000 secured through a limited procurement method via competitive quotation.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with expertise in Oracle products and CRM systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to engage in this process, as the contracting authority values the capacity for tailored support and technical expertise. Engaging in this project not only provides a chance to expand service offerings but also to establish long-term relationships with a governmental body in the water services industry.

## Notice

CCW currently uses Oracle Right Now Service Cloud as its CRM system. To ensure that the product is fit for purpose, quarterly system upgrades are required. We therefore need an approved Oracle partner with the technical expertise to advise us and implement these upgrades.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4e0c5e9e-63fe-4c37-b580-07fcfe4d3f2c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2021 |
| Submission deadline | 10 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Dec 2021 - 30 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities

### Codes

- 65100000 - Water distribution and related services

## Release History

- 10 Nov 2021 at 10:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4e0c5e9e-63fe-4c37-b580-07fcfe4d3f2c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4e0c5e9e-63fe-4c37-b580-07fcfe4d3f2c
  10th November 2021 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk/consumer-council-water
  Link to eSourcing Portal

## Notice URLs

- https://www.ccwater.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b.json.