---
title: "WAV LM Out of Hours Emergency Contact Centre Service"
ocid: "ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SE SHARED SERVICES"
published: "2017-03-31"
---

# WAV LM Out of Hours Emergency Contact Centre Service

Buyer: SE SHARED SERVICES  
Current stage: Tender  
OCID: ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb

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## Summary

Waverley Borough Council, through its division SE Shared Services, is conducting a tender process for the "WAV LM Out of Hours Emergency Contact Centre Service." This procurement falls under the customer services and call centre industry categories. The tender is currently active, with a deadline for submissions set for 28th April 2017. The contract is scheduled to commence on 1st October 2017 and will continue until 1st October 2022. This procurement is being undertaken via an open procedure, where all interested parties can participate.

This tender presents a significant opportunity for businesses involved in call centre services, particularly those with experience in handling emergency calls and responding to crisis situations. Companies that excel in providing customer service solutions and have the capacity to manage out-of-hours operations would be particularly well-suited to compete for this contract. Engaging in this procurement process could lead to establishing a long-term relationship with the council, thereby creating avenues for further business growth within the local government sector.

## Notice

Waverley Borough Council is seeking to procure an out of hours service provider to answer emergency calls to the Councils out of hours contact number from residents of Waverley Borough Council and other agencies as warranted Additional information: This tender is to be completed electronically using the SE Shared Services Procurement eSourcing portal. https://www.sesharedservices.org.uk/esourcing/opportunities The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. The portal allows for tender clarifications and submitting your bid electronically. In order to bid for this opportunity you will need to register your company on the SE Shared Services portal. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6da668e1-138a-4a83-9d2c-4a33182f63e3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2017 |
| Submission deadline | 28 Apr 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2017 - 1 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE SHARED SERVICES |
| Locality | SURREY |
| Post town | Guildford |
| Postcode | GU7 1HR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Waverley |
| Electoral ward | Godalming Central & Ockford |
| Westminster constituency | Godalming and Ash |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79512000 - Call centre

## Release History

- 31 Mar 2017 at 09:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6da668e1-138a-4a83-9d2c-4a33182f63e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6da668e1-138a-4a83-9d2c-4a33182f63e3
  31st March 2017 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/sesharedservices/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.waverley.gov.uk
- https://www.sesharedservices.org.uk/esourcing/opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb.json.