---
title: "Patient Appointment Reminder and Notification Software Licences"
ocid: "ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUFFOLK NHS FOUNDATION TRUST"
published: "2026-05-11"
---

# Patient Appointment Reminder and Notification Software Licences

Buyer: WEST SUFFOLK NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09.json)

## Summary

The West Suffolk NHS Foundation Trust has completed its procurement process for a "Patient Appointment Reminder and Notification Software Licences." This procurement falls under the services category with a focus on medical information systems. The project, located in Bury St Edmunds, United Kingdom, was conducted using a selective procurement method through a call-off from a framework agreement. The relevant contract is valued at £29,207 and spans from 19 November 2025 to 18 November 2026. The award phase concluded with NETCALL TECHNOLOGY LIMITED being selected as the supplier. It is noteworthy that this tender involves services that improve digital patient engagement by providing automated reminders via SMS and email.

This tender offers significant opportunities for businesses specialising in digital communication platforms and medical information systems, especially those able to integrate automated solutions within existing frameworks. While the procurement method was selective, indicating a preference for certain providers possibly through a pre-existing framework, businesses that can demonstrate innovation in digital patient communication technologies or have similar framework agreements could be well-positioned for future opportunities of this nature. Participation in such tenders can provide significant growth potential for businesses looking to establish a foothold in the healthcare technology sector.

## Notice

Software licences for a patient appointment reminder and notification solution delivered within an existing digital engagement platform. The solution supports automated reminders and communications via SMS, email, and other digital channels to notify patients of upcoming appointments and service updates.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/72471037-8fb3-4022-92fb-64800a4d4505 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 May 2026 |
| Submission deadline | 19 Sep 2025 |
| Future notice date | Not specified |
| Award date | 9 Jan 2026 |
| Contract period | 19 Nov 2025 - 18 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,207 |
| Lots value | Not specified |
| Awards value | £29,207 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUFFOLK NHS FOUNDATION TRUST |
| Locality | BURY ST EDMUNDS |
| Post town | Ipswich |
| Postcode | IP33 2QZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Southgate |
| Westminster constituency | Bury St Edmunds and Stowmarket |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48814000 - Medical information systems

## Release History

- 11 May 2026 at 13:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/72471037-8fb3-4022-92fb-64800a4d4505

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/72471037-8fb3-4022-92fb-64800a4d4505
  11th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09.json.