---
title: "CRM & Telephony Configuration and Implementation"
ocid: "ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2022-12-06"
---

# CRM & Telephony Configuration and Implementation

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21.json)

## Summary

The Cabinet Office has awarded a contract for CRM & Telephony Configuration and Implementation valued at £1,489,404. The procurement method was selective, with a call-off from a framework agreement. The contract period is from October 24, 2022, to October 23, 2024. The procurement process was completed on September 29, 2022. The award was made to Softcat PLC, a supplier specialising in software packages and information systems. The contract was initiated through a GCloud12 Call off Contract, focusing on services in the software industry.

This contract presents an opportunity for businesses, particularly those specialised in software packages and information systems, to engage with the government. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations can benefit from participating. The contracting authority, the Cabinet Office, located in London, England, sought a solution compatible with their infrastructure for the live environment. Businesses looking to provide tailored CRM and telephony solutions should explore similar future tender opportunities.

## Notice

This is a GCloud12 Call off Contract for a 2 year CRM and Telephony package including configuration, implementation and licensing. The solution must be compatible with the Authority infrastructure and require no additional security operational requirements to support the live environment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ac6a8b9-e654-4239-b693-339f6dcafb8e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2022 |
| Submission deadline | 29 Sep 2022 |
| Future notice date | Not specified |
| Award date | 28 Sep 2022 |
| Contract period | 23 Oct 2022 - 23 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,489,404 |
| Lots value | Not specified |
| Awards value | £1,489,404 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Dec 2022 at 13:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ac6a8b9-e654-4239-b693-339f6dcafb8e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ac6a8b9-e654-4239-b693-339f6dcafb8e
  6th December 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/50f0e9d3-9b13-4dc6-bef1-8e0bdf80e374
  Redacted signed contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-356763dc-164e-4b33-8194-04077b4edd21.json.