---
title: "Awarded contract"
ocid: "ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2025-12-04"
---

# Awarded contract

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab.json)

## Summary

The Department for Education has completed the awarding stage of a procurement process for IT services, specifically the provision of the NICE CXone cloud contact centre platform. The procurement, conducted through a selective method as a call-off from a framework agreement, culminated in an active award to Route 101 Limited. The contract, valued at approximately £1,495,651 GBP, commenced on 1st December 2025 and will run until 30th November 2028. This project covers a broad geographical scope, including the United Kingdom, Europe, and other regions like the Channel Islands and British Overseas Territories. The industry category is IT services, with an emphasis on consulting, software development, and support.

This tender presents substantial growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in IT and communication systems. Businesses with a strong track record in implementing cloud solutions and those capable of offering scalable, resilient digital channels and automation services would benefit significantly from such contracts. Engaging with prestigious governmental projects such as this not only boosts market credibility but also provides expansive reach across diverse international locations, thereby positioning involved companies for potential future engagements in similar high-profile governmental tenders.

## Notice

Provision of NICE CXone. This is an analyst top-rated and market-leading cloud contact centre platform, delivered by Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9dd2bbbd-402b-4717-a0d6-4aeb54cdac27 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2025 |
| Submission deadline | 23 Oct 2025 |
| Future notice date | Not specified |
| Award date | 28 Nov 2025 |
| Contract period | 1 Dec 2025 - 30 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,495,641 |
| Lots value | Not specified |
| Awards value | £1,495,651 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Dec 2025 at 11:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9dd2bbbd-402b-4717-a0d6-4aeb54cdac27

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9dd2bbbd-402b-4717-a0d6-4aeb54cdac27
  4th December 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ebdb6775-e57a-489e-b8f1-aeb711258a5c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab.json.