--- title: "Gathering Service Quality Feedback from Clients" ocid: "ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CONNECTED PLACES CATAPULT" published: "2022-01-10" --- # Gathering Service Quality Feedback from Clients Buyer: CONNECTED PLACES CATAPULT Current stage: Tender OCID: ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b.json) ## Summary The procurement process involves the Connected Places Catapult seeking a supplier to assist in gathering service quality feedback from clients, specifically focusing on research and development consultancy services. The tender, titled "Gathering Service Quality Feedback from Clients," is active and will close on 26 January 2022. The project is set to begin on 7 February 2022, with a contract period lasting until 31 March 2022. The service will predominantly take place in Milton Keynes, England, with a budget ranging from £60,000 to £90,000. Interested parties must register online to express their interest and access tender documents. This tender offers significant opportunities for businesses in the consultancy sector, particularly those specialising in research and development, data analysis, and client feedback methodologies. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the Connected Places Catapult aims to innovate service delivery and improve client satisfaction. Businesses that can design effective feedback methods and provide insightful analysis would be well-suited to compete for this contract. ## Notice Connected Places Catapult is the UK's innovation accelerator for transport, cities and places. It provides impartial 'innovation as a service' for public bodies, businesses and infrastructure providers to achieve step-change improvements in the way people live, work and travel. Connected Places Catapult connects businesses and public sector leaders to cutting-edge research to spark innovation and grow new markets. As part of this work, Connected Places Catapult delivers a wide range of innovative projects for public and private sector clients in the UK and overseas. All projects aim to advance the market, technology and societal readiness of innovations developed with and by others, for the benefit of the UK economy. As part of its wider operational effectiveness programme, Connected Places Catapult wishes to engage a supplier to assist in obtaining external feedback on how well it is serving the needs of its clients and lead partners, covering all touch points with the organisation. Objectives The overall objectives of this work are to: 1. design a methodology for gathering end-of-project feedback from clients and project lead partners, for implementation from April 2022 2. provide a costed proposal for data collection, analysis and reporting for a twelve-month period, starting April 2022. If interested, please register at link below if not already registered and Express an Interest on this project and you will be able to download the tender documents: https://procontract.due-north.com/Register Additional information: If interested, please register at link below if not already registered and Express an Interest on this project and you will be able to download the tender documents: https://procontract.due-north.com/Register ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d2285800-0b36-4775-9a2b-19def3b43bae | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jan 2022 | | Submission deadline | 26 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Feb 2022 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CONNECTED PLACES CATAPULT | | Locality | MILTON KEYNES | | Post town | Milton Keynes | | Postcode | MK9 1BP | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ12 Milton Keynes | | Local authority | Milton Keynes | | Electoral ward | Central Milton Keynes | | Westminster constituency | Milton Keynes Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73200000 - Research and development consultancy services ## Release History - 10 Jan 2022 at 09:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d2285800-0b36-4775-9a2b-19def3b43bae ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d2285800-0b36-4775-9a2b-19def3b43bae 10th January 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://cp.catapult.org.uk - https://procontract.due-north.com/Register ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-35b54823-7ea0-4033-93de-854db58e227b.json.