--- title: "Customer Insight Tool - Market Engagement" ocid: "ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed.json" source: "Contracts Finder" current_stage: "Planning" buyer: "BEDFORDSHIRE & LUTON FIRE & RESCUE SERVICE" published: "2019-11-29" --- # Customer Insight Tool - Market Engagement Buyer: BEDFORDSHIRE & LUTON FIRE & RESCUE SERVICE Current stage: Planning OCID: ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed.json) ## Summary Bedfordshire & Luton Fire & Rescue Service is currently in the planning stage for a tender titled "Customer Insight Tool - Market Engagement". This procurement is situated within the domain of content or data standardization and classification services, with a specific focus on enhancing fire safety measures in the community of Bedfordshire. The engagement end date is set for 16 December 2019 at 17:00 hours. Interested suppliers are invited to express their interest in participating in discussions and demonstrations at the Authority’s headquarters located on Southfields Road, Kempston, Bedford, MK42 7NR. This tender presents a valuable opportunity for businesses that specialise in data analysis, customer insights, and risk management solutions, particularly those that can support fire and rescue services in improving community safety. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as there is a potential for collaboration and innovation in developing a solution tailored to assessing and reducing fire risks in the local environment. Suppliers will have the opportunity to showcase their capabilities and engage directly with key decision-makers within the Fire and Rescue Authority. ## Notice Bedfordshire Fire and Rescue Authority ("the Authority") has a potential requirement for a Customer Insight Tool for the purpose of ensuring the Authority is accurately targeting those households most at risk in the community. The Authority currently licenses a customer insight product and geographical information software to help understand the spatial distribution and concentration of domestic fire and incident risk. Fire and Rescue Services are required by legislation to produce an Integrated / Community Risk Management Plan. This plan is available to the secretary of state and more importantly to the public. It is designed to identify the risk posed to the population of Bedfordshire and what we intend to do to prevent incidents happening, to protect the public from and respond to incidents which do happen. It is refreshed periodically based on a wide range of information sources. This document is informed by our own community risk analysis which draws heavily on our customer insight tool showing us which households and occupancy types are more likely to be at risk of injury or death in a fire. This is generally informed by the household type, behaviour and human factors identified. We are able to identify custom groups of people and household types which we then utilise to target households for Home Fire Safety Checks as well as inform us how best to get across our safety messaging. With the above in mind, the Authority is seeking support from the market in further exploring our requirements and assessing the level of interest and would like to invite suitable qualified Suppliers to express an interest in participating in our market engagement. Suppliers wishing to participate in the market engagement event will be provided with a copy of our working Specification document and initial Market Engagement Questionnaire for their review and completion. Following submission, interested Suppliers will be invited to deliver a demonstration and meet the Project Team and key staff. Information collected during the market engagement will be shared with all prospective Bidders through the Invitation to Tender documents, with the exception of information which is deemed to be commercially sensitive at the Authority's sole discretion and which shall not be made available. Demonstrations will take place at BFRA Headquarters, Southfields Road, Kempston, Bedford, MK42 7NR. Please email procurement@bedsfire.gov.uk deadline Monday 16 December 2019 17.00 hours to register your interest and receive the documentation outlined above. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62e5f4f0-45bd-4e44-a2c6-1b84de550ec7 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Nov 2019 | | Submission deadline | Not specified | | Future notice date | 16 Dec 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BEDFORDSHIRE & LUTON FIRE & RESCUE SERVICE | | Locality | BEDFORD | | Post town | Milton Keynes | | Postcode | MK42 7NR | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH24 Bedford | | Local authority | Bedford | | Electoral ward | Kempston South | | Westminster constituency | Bedford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 73 - Research and development services and related consultancy services ### Codes - 72330000 - Content or data standardization and classification services - 73110000 - Research services ## Release History - 29 Nov 2019 at 08:21 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/62e5f4f0-45bd-4e44-a2c6-1b84de550ec7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/62e5f4f0-45bd-4e44-a2c6-1b84de550ec7 29th November 2019 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.bedsfire.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-35fc894b-eb4e-4f23-8eb6-27bdaae391ed.json.