--- title: "Customer Insight Platform - Hertfordshire" ocid: "ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HERTFORDSHIRE CONSTABULARY" published: "2024-07-29" --- # Customer Insight Platform - Hertfordshire Buyer: HERTFORDSHIRE CONSTABULARY Current stage: Planning OCID: ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd.json) ## Summary Hertfordshire Constabulary is inviting suppliers to engage in the planning stage of a tender for a Customer Insight Platform, which aims to capture the Voice of the Customer (VoC) and Voice of the Employee (VoE). This engagement process seeks to identify interested organisations capable of delivering an insight platform to gather feedback from residents, victims, service users, providers, employees, and partner agencies within Hertfordshire. The procurement falls under the services category, primarily focusing on database systems, with additional classifications including software-related services and IT software development. The engagement end date is set for 29th July 2024, and the project is valued at £60,000 GBP. The platform is intended to support local and national statutory requirements and strategic drivers such as Local Policing Priority Setting, Safeguarding, and Public Contact, with key activities taking place in the East of England. This tender presents significant opportunities for businesses specialising in software programming, customer satisfaction surveys, and IT consultancy services, particularly those experienced in developing complex database systems and customer insight platforms. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, offering potential for business growth in the public sector. The selected platform will help Hertfordshire Constabulary improve its engagement with the community and streamline feedback collection processes, contributing to more informed decision-making and enhanced public safety services. Interested suppliers can register to participate via the 7 Force Commercial Tendering Portal and must ensure compliance with the specified requirements and deadlines. ## Notice The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact This opportunity is available via the 7 Force Commercial Tendering Portal. To register, visit https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk If you are already registered on the Portal, you can login here: https://7force.force.com/login If there are any issues registering please contact ope.ore@essex.police.uk in the first instance. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b1be3ff-0ec7-44ab-9212-334b08fd3c91 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jul 2024 | | Submission deadline | Not specified | | Future notice date | 29 Jul 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HERTFORDSHIRE CONSTABULARY | | Locality | CHELMSFORD | | Post town | Chelmsford | | Postcode | CM2 6DA | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH36 Heart of Essex | | Local authority | Chelmsford | | Electoral ward | Chelmer Village and Beaulieu Park | | Westminster constituency | Chelmsford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48200000 - Networking, Internet and intranet software package - 48610000 - Database systems - 72200000 - Software programming and consultancy services - 72212517 - IT software development services - 72220000 - Systems and technical consultancy services - 72260000 - Software-related services - 79342311 - Customer satisfaction survey ## Release History - 29 Jul 2024 at 15:41 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/2b1be3ff-0ec7-44ab-9212-334b08fd3c91 - 5 Jul 2024 at 11:15 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/39d94ee6-934e-43e9-940f-ffa1e659c984 - 1 Jul 2024 at 14:27 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/5c8f968f-e891-4202-a327-e11626cc7dd0 - 27 Jun 2024 at 12:51 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/7e751406-9d40-48af-9ded-b8bec82586e5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2b1be3ff-0ec7-44ab-9212-334b08fd3c91 29th July 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/39d94ee6-934e-43e9-940f-ffa1e659c984 5th July 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/5c8f968f-e891-4202-a327-e11626cc7dd0 1st July 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/7e751406-9d40-48af-9ded-b8bec82586e5 27th June 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/058a8b93-cb4b-4e25-bc7a-a3faa3870345 Requirements Catalog CH00251904 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/16b9605f-21b4-44d2-9ba1-4e973e5c8835 Customer Insight Platform RFI Form - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9cca1a7-5bfc-4885-900c-4c74a9f3894e Requirements Catalog CH00251904 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/903fa018-9a09-416e-85bc-a74168f19b99 Customer Insight Platform RFI Form - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3cd649db-8ad6-4000-8991-f709c81bba0d Requirements Catalog CH00251904 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/29b42157-6d3c-47f1-b3a2-2c8331e0a226 Customer Insight Platform RFI Form - https://www.contractsfinder.service.gov.uk/Notice/Attachment/720299ff-4f4a-4593-a281-c86bd4b16bb0 Requirements Catalog CH00251904 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/28149f82-2184-49a3-ad9b-a629b1032c10 Customer Insight Platform RFI Form ## Notice URLs - https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk - https://7force.force.com/login ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd.json.