--- title: "Customer Insight / Customer Satisfaction Surveys" ocid: "ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527.json" source: "Contracts Finder" current_stage: "Award" buyer: "LEEDS FEDERATED HOUSING ASSOCIATION LIMITED" published: "2022-09-07" --- # Customer Insight / Customer Satisfaction Surveys Buyer: LEEDS FEDERATED HOUSING ASSOCIATION LIMITED Current stage: Award OCID: ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527.json) ## Summary The public procurement contracting process for the tender titled "Customer Insight / Customer Satisfaction Surveys" by Leeds Federated Housing Association Limited involves a procurement method of Competitive quotation (below threshold). The tender, valued at £20,000 GBP, is in the main procurement category of services. The contracting authority, Leeds Federated Housing Association Limited, is located in Leeds, England. The tender is currently at the award stage with a contract period starting on June 1, 2021, and ending on May 31, 2023. This tender for customer satisfaction surveys presents business growth opportunities for companies specialising in services related to customer feedback and satisfaction measurement. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly well-suited to compete for this tender. With a focus on statistical accuracy and customer satisfaction, businesses with expertise in survey research and data analysis are encouraged to participate in this procurement process. ## Notice Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter. A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base. The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing. The approach to sampling is to be revised as described in the ITT. The question set was reviewed in May 2020 following Leeds Federated's membership of HouseMark. The question set was revised slightly to allow benchmarking with peer data across the 'Core' questions, whilst still retaining the ability to compare historical data. This Tender is being advertised on Contracts Finder. All documents are available on this portal. Interested tenderers are advised to 'watch' the notice to receive notifications if the notice is updated. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51d1b898-ab58-4245-b4b1-58aaa4c96bb6 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Sep 2022 | | Submission deadline | 22 Mar 2021 | | Future notice date | Not specified | | Award date | 9 May 2021 | | Contract period | 31 May 2021 - 31 May 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000 | | Lots value | Not specified | | Awards value | £48,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEEDS FEDERATED HOUSING ASSOCIATION LIMITED | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 5AA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MEL RESEARCH | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 7 Sep 2022 at 15:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51d1b898-ab58-4245-b4b1-58aaa4c96bb6 - 10 Mar 2021 at 11:16 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eac276a0-8d83-4da2-9494-6b2f175c6ed5 - 9 Mar 2021 at 13:10 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eac276a0-8d83-4da2-9494-6b2f175c6ed5 - 19 Feb 2021 at 08:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eac276a0-8d83-4da2-9494-6b2f175c6ed5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/51d1b898-ab58-4245-b4b1-58aaa4c96bb6 7th September 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/eac276a0-8d83-4da2-9494-6b2f175c6ed5 10th March 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7bfc661b-0363-4001-90cc-d1f48594b906 ITT v1 ISSUE - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab36ff79-3123-4a21-a67d-3dbdc610240b ITT Appendix A - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c80deb9a-5e77-4522-a594-75b3f7dcedbf ITT soft copy - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5efea0bf-54e2-41bb-b7fb-9746361561ff ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527.json.