---
title: "Retail and Customer Service Employment Routeway"
ocid: "ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2020-12-15"
---

# Retail and Customer Service Employment Routeway

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22.json)

## Summary

Durham County Council is seeking to improve employment opportunities within the retail and customer service sectors through the "Retail and Customer Service Employment Routeway" procurement process. The tender, with a total value of £93,312, is aimed at providing training and support to align job seekers with employer expectations. The procurement falls under the education and training services category and is currently in the award stage, having published the outcome on 15th December 2020. The contract is set to commence on 9th March 2020 and will run until 31st May 2021, focusing specifically on the United Kingdom.

This tender presents an opportunity for businesses specialising in educational services, training providers, and organisations with experience in retail and customer service recruitment. Companies that have previously collaborated with employers or industry experts in designing training programmes will be particularly well-suited to compete. This initiative not only supports the growth of small and medium-sized enterprises (SMEs) but also has the potential to foster sustained employment for participants in the programme, thereby contributing to a thriving local economy.

## Notice

We are looking to procure provision where bidders can demonstrate an understanding of what employers recruiting to retail/customer service roles are looking for and embedding this in the provision, so they can be provided with the right people for the right job; in turn creating sustained employment outcomes for DurhamWorks participants. Ideally bidders should demonstrate that they have worked with employers/Sector Skills councils or industry experts in the design of the Retail/Customer Service Employment Routeway.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d2a253f-060c-4649-abf8-b625043c88a1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2020 |
| Submission deadline | 17 Feb 2020 |
| Future notice date | Not specified |
| Award date | 28 Feb 2020 |
| Contract period | 9 Dec 2020 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £93,312 |
| Lots value | Not specified |
| Awards value | £93,312 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRST POINT |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 15 Dec 2020 at 10:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6d2a253f-060c-4649-abf8-b625043c88a1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6d2a253f-060c-4649-abf8-b625043c88a1
  15th December 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.durham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-36352e27-a6fd-4d14-a7c6-0a6374606b22.json.