--- title: "Billing Officer AA 298" ocid: "ocds-b5fd17-364b93f6-a170-48d1-8d46-23ef16e58d07" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-364b93f6-a170-48d1-8d46-23ef16e58d07" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-364b93f6-a170-48d1-8d46-23ef16e58d07.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-364b93f6-a170-48d1-8d46-23ef16e58d07.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-09-11" --- # Billing Officer AA 298 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-364b93f6-a170-48d1-8d46-23ef16e58d07 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-364b93f6-a170-48d1-8d46-23ef16e58d07) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-364b93f6-a170-48d1-8d46-23ef16e58d07.json) ## Summary The procurement process is initiated by the Sandwell Metropolitan Borough Council for the role of a Billing Officer, identified as "TEMP AA 298". This contract falls under the supply services sector for temporary staff and is located at Sandwell Council House, Freeth Street, Oldbury, West Midlands, with a tender period that concludes on 20th September 2019 at 12pm. The role requires the successful contractor to facilitate inbound customer contacts and adhere to Revenue and Benefits legislation, with an expected start date of 30th September 2019 for a duration of three months at a rate of £10.54 per hour (PAYE). This tender presents significant business growth opportunities, particularly for agencies experienced in providing temporary staffing solutions within the public sector. Companies with expertise in Council Tax Billing and those familiar with the Northgate System are especially well-suited to compete, as applicants must possess relevant experience and knowledge of local legislation. Interested parties are encouraged to register on the Sandwell MBC In-tend Supplier Portal to access detailed documents and submit proposals for consideration. ## Notice CTAX Billing Officer Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation). The applicant must have comprehensive and up-to-date Council Tax Billing Legislation knowledge, together with up to date Northgate (aka iWorld) systems processing experience. Information @ Work Electronic Document Management system (EDMS) experience is desirable, as would working with GovTech forms if possible. Applicants will need at least 12 months experience in a Council Tax Billing environment. Please see the Job description and Personnel specification attached for further information. Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 20th September 2019 @ 12pm noon Additional information: CTAX Billing Officer Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation). The applicant must have comprehensive and up-to-date Council Tax Billing Legislation knowledge, together with up to date Northgate (aka iWorld) systems processing experience. Information @ Work Electronic Document Management system (EDMS) experience is desirable, as would working with GovTech forms if possible. Applicants will need at least 12 months experience in a Council Tax Billing environment. Please see the Job description and Personnel specification attached for further information. Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 20th September 2019 @ 12pm noon Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85bd1ebf-7109-481c-a467-f6938e80d801 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Sep 2019 | | Submission deadline | 20 Sep 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 29 Sep 2019 - 23 Dec 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £12 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 11 Sep 2019 at 09:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/85bd1ebf-7109-481c-a467-f6938e80d801 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/85bd1ebf-7109-481c-a467-f6938e80d801 11th September 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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