---
title: "CA5677 - SE2520 - Inbound Telephony Services - Crown Commercial Services Framework RM1045 Lot 4"
ocid: "ocds-b5fd17-36722c35-4dd9-485e-9f97-cf81a900c7a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-36722c35-4dd9-485e-9f97-cf81a900c7a0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-36722c35-4dd9-485e-9f97-cf81a900c7a0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-36722c35-4dd9-485e-9f97-cf81a900c7a0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND UNIVERSITY HOSPITAL NHS FOUNDATION TRUST"
published: "2019-02-14"
---

# CA5677 - SE2520 - Inbound Telephony Services - Crown Commercial Services Framework RM1045 Lot 4

Buyer: SOUTHEND UNIVERSITY HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-36722c35-4dd9-485e-9f97-cf81a900c7a0

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## Summary

The procurement process involves Southend University Hospital NHS Foundation Trust, which is seeking suppliers for the project titled "CA5677 - SE2520 - Inbound Telephony Services - Crown Commercial Services Framework RM1045 Lot 4." This tender falls under the category of installation services for line telephony equipment and is located in Southend, England. The procurement method is an open procedure, and it has recently reached the award stage, with the contract awarded on 14th February 2019. The contract period is set to begin on 1st April 2019 and is scheduled to end on 31st March 2022, with the tender period closing on 12th February 2019.

This tender presents an opportunity for businesses in the telecommunications and contact centre solutions sector, particularly those that can provide comprehensive services including incident alerting, voice recognition, and voicemail solutions. Small and medium enterprises (SMEs) are encouraged to participate, as they may find suitable openings to leverage their capabilities in providing innovative telephony solutions, which could significantly enhance their growth potential in this competitive market.

## Notice

Suppliers are invited to bid to supply a solution that provides facilities for Contact Centre Solutions, Switchboard Console, Integrated Appointment Management, Incident Alerting, Voice Recognition and IVR, Voicemail services and an Optional Patient Portal facility for management of appointment letters To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA5677. Not registered: Visit https://suppliers.multiquote.com then register and quote CA5677 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/88ad84c5-9666-4366-ba99-0fa6f74ac0fe |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2019 |
| Submission deadline | 12 Feb 2019 |
| Future notice date | Not specified |
| Award date | 14 Feb 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND UNIVERSITY HOSPITAL NHS FOUNDATION TRUST |
| Locality | SOUTHEND |
| Post town | Southend-on-Sea |
| Postcode | SS2 6GE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | St Laurence |
| Westminster constituency | Southend West and Leigh |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TELECOM |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 14 Feb 2019 at 10:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/88ad84c5-9666-4366-ba99-0fa6f74ac0fe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/88ad84c5-9666-4366-ba99-0fa6f74ac0fe
  14th February 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-36722c35-4dd9-485e-9f97-cf81a900c7a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-36722c35-4dd9-485e-9f97-cf81a900c7a0.json.