---
title: "Provision of Independent Complaint Officers"
ocid: "ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HULL CITY COUNCIL"
published: "2025-05-29"
---

# Provision of Independent Complaint Officers

Buyer: HULL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97

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## Summary

Hull City Council has completed the procurement process for the provision of Independent Complaint Officers. The tendering was executed through an open procedure, awarding contracts to multiple suppliers including Coram Voice, RRC Ltd, and Choices and Voices Care LTD. This procurement, classified under "Welfare services for children and young people," aims to service locations across British Overseas Territories, the UK, and other regions. The service contract is valued at approximately £60,000 annually, culminating in a total estimated contract value of £360,000, starting on 1st September 2025 and ending on 31st August 2029, with potential extensions of up to two additional years. The decision to award was made on 15th May 2025, with the award notice published on 29th May 2025.

This tender provides substantial opportunities for businesses focusing on welfare services, particularly benefiting those equipped to deliver social work and related services on a large scale. The emphasis on Independent Complaint Officers calls for organisations with expertise in handling sensitive community-based engagements and accountability measures, making it an appealing prospect for established firms within the social services sector. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) capable of delivering high-quality welfare services stand to gain significantly from engaging in such contractual agreements, particularly those already operating within the designated geographies.

## Notice

Hull City Council (The Authority) has awarded tenders from interested organisations to provide Independent Complaint Officers. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be PS60,000 per annum with the total contract value been PS360,000.00.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f640f21-94e6-47cf-b7c6-20452e0d8c9c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 14 May 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HULL CITY COUNCIL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 2AA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | CHOICES AND VOICES CARE; CORAM VOICE; RRC |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85300000 - Social work and related services
- 85310000 - Social work services
- 85311300 - Welfare services for children and young people
- 98000000 - Other community, social and personal services

## Release History

- 29 May 2025 at 14:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f640f21-94e6-47cf-b7c6-20452e0d8c9c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f640f21-94e6-47cf-b7c6-20452e0d8c9c
  29th May 2025 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90374&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104102
  User / Company

## Notice URLs

- https://www.hull.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97.json.