---
title: "MTDfB Penalties Customer Insight Research"
ocid: "ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-02-07"
---

# MTDfB Penalties Customer Insight Research

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729.json)

## Summary

The procurement process for the contract titled "MTDfB Penalties Customer Insight Research" was initiated by H M Revenue & Customs. This research falls within the industry category of research and development services and related consultancy services, specifically focusing on understanding customer perceptions regarding new penalty regimes for late filing. The contract is located in London and is in the Award stage, having been published on 7th February 2017. The tender period ended on 18th January 2017, with the contract active from 31st January 2017 to 31st March 2017, with a total value of £30,870.

This tender presents a valuable opportunity for businesses specialising in market research and consultancy services, particularly small and medium-sized enterprises (SMEs) that can offer qualitative research capabilities. Companies with expertise in customer insights and behaviour analysis would be well-suited to compete, especially those who can demonstrate an understanding of compliance-related research within the public sector. Engaging in this contract could help such businesses expand their client base while enhancing their reputation in the government contracting market.

## Notice

Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will explore Self-Assessment customers' understanding and perception of proposals for a new penalty regime for late filing. In particular it will explore: * Whether customers understand the rules of the proposed penalty models * Whether customers see the models as fair and proportionate * Customers' views on whether the models will support compliant filing behaviour

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3bcdd3c6-cf80-46b1-b497-2c2d6073d8ad |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Feb 2017 |
| Submission deadline | 18 Jan 2017 |
| Future notice date | Not specified |
| Award date | 18 Jan 2017 |
| Contract period | 31 Jan 2017 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,870 |
| Lots value | Not specified |
| Awards value | £30,870 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 7 Feb 2017 at 11:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3bcdd3c6-cf80-46b1-b497-2c2d6073d8ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3bcdd3c6-cf80-46b1-b497-2c2d6073d8ad
  7th February 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/335564d0-6dd6-4dfc-847b-73e16bf4731e
  MTD Penalties Research - Service Order

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-368f46f7-cb28-4f54-8b46-c2172267e729.json.