---
title: "Marketing Suite (TPR Comms management platform)"
ocid: "ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PENSIONS REGULATOR"
published: "2025-10-20"
---

# Marketing Suite (TPR Comms management platform)

Buyer: THE PENSIONS REGULATOR  
Current stage: Award  
OCID: ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df

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## Summary

The Pensions Regulator, located in Brighton, has awarded a contract for a marketing suite named the "Marketing Suite (TPR Comms management platform)" to Paragon Customer Communications (London) Ltd. The procurement is classified under "Software package and information systems" with a contract value of £1,060,117. The procurement followed a restricted procedure (above threshold) and was awarded on 25th July 2025. The service contract started on 15th October 2025 and is set to end on 31st August 2028, including potential extensions. This suite will serve the Automatic Enrolment Comms team initially, with the possibility of being adopted by other teams, and is intended to streamline employer communications across various channels.

This tender creates significant opportunities for SMEs due to its suitability criteria, involving specialised software services in marketing and communications management. Businesses with expertise in the development and implementation of SaaS-based platforms that integrate with CRM systems like Microsoft Dynamics 365 will find this contract appealing. Additionally, companies experienced in creating real-time communications and workflow management solutions can harness this opportunity to expand their service offerings and establish a foothold within government regulatory frameworks, potentially leading to further opportunities within other public sector organisations.

## Notice

The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files. Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period. The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling. Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/52a7429f-3652-44d8-94bd-5fa1115fa5fd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2025 |
| Submission deadline | 28 Mar 2025 |
| Future notice date | Not specified |
| Award date | 24 Jul 2025 |
| Contract period | 14 Oct 2025 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,060,117 |
| Lots value | Not specified |
| Awards value | £1,060,117 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS REGULATOR |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 6AF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Preston Park |
| Westminster constituency | Brighton Pavilion |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PARAGON CUSTOMER COMMUNICATIONS (LONDON |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Oct 2025 at 12:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/52a7429f-3652-44d8-94bd-5fa1115fa5fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/52a7429f-3652-44d8-94bd-5fa1115fa5fd
  20th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df.json.