--- title: "Service Charge Management System" ocid: "ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WEST LANCASHIRE BOROUGH COUNCIL" published: "2020-08-14" --- # Service Charge Management System Buyer: WEST LANCASHIRE BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054.json) ## Summary West Lancashire Borough Council is seeking proposals for a Service Charge Management System aimed at enhancing the billing and recovery of service charges from tenants and leaseholders. This procurement falls under the services category within the financial analysis software domain, classified under the CPV code 48441000. The tender period concluded on 26th October 2018, with the contract expected to run from 1st March 2019 to 28th February 2022, with potential extensions based on performance. The project is located in Ormskirk, North West England, and procures using an 'Other - Open' method, highlighting a strategy for transparency and efficiency in financial management processes. This contract presents significant opportunities for software providers, particularly those specialised in financial management and housing solutions. Businesses capable of delivering a transparent, user-friendly system that meets the specific needs outlined by West Lancashire Borough Council would be well-suited to compete. The potential for efficiency savings and enhanced compliance with legislative requirements makes this an attractive tender for innovative firms looking to establish or grow their presence in the public sector. ## Notice The Council requires a Service Charge Management system for billing and recovery of service charges from tenants, leaseholders and sheltered accommodation customers. Currently, service charge budgets are prepared manually each year with the use of Microsoft Excel. The Council currently uses data extracted from Civica Financials and QL Housing Management systems which require considerable manual intervention and provide limited options therefore resulting in a lack of transparency and a potential loss of income. The Council envisages the new system will provide increased consistency and transparency which will allow the calculation of service charges accurately and provide efficiency savings to our customers by providing detailed service charge information that is easy to understand. WLBC will be able to recover all its costs for the provision of services, manage risks better and ensure compliance with legislative requirements and best practice. The system must bring with it the ability to achieve the benefits identified above at an acceptable cost, together with the requirements provided in detail in the tender documents. The contract duration will be 3 years with the potential for a further 2 year extension based on acceptable performance and agreement by the Council of prices and other conditions. Additional information: Tender documents can be downloaded from The Chest portal at www.the-chest.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e263b872-e01f-49bd-afbf-09f84efe745f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - Open | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Aug 2020 | | Submission deadline | 26 Oct 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2019 - 28 Feb 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST LANCASHIRE BOROUGH COUNCIL | | Locality | ORMSKIRK | | Post town | Liverpool | | Postcode | L39 2DF | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD47 Chorley and West Lancashire | | Local authority | West Lancashire | | Electoral ward | Ormskirk East | | Westminster constituency | West Lancashire | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48441000 - Financial analysis software package ## Release History - 14 Aug 2020 at 09:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e263b872-e01f-49bd-afbf-09f84efe745f - 4 Oct 2018 at 14:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e263b872-e01f-49bd-afbf-09f84efe745f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e263b872-e01f-49bd-afbf-09f84efe745f 14th August 2020 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.westlancs.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-36ffe620-5036-419b-90ee-fc74bfb2a054.json.