---
title: "Contact Centre technical resource"
ocid: "ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2021-12-24"
---

# Contact Centre technical resource

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86.json)

## Summary

The UK Health Security Agency recently completed a procurement process for "Contact Centre technical resource," aimed at enhancing the support for its existing Contact Centre capabilities. This project falls under the business services category, specifically classified as law, marketing, consulting, recruitment, printing, and security services, with a contract value of £89,288.21. The tender was initiated under a selective procurement method, utilising a call-off from a framework agreement. The contract period spans from 19 July 2021 to 19 January 2022, and the awarded supplier for this contract is Venn Group Ltd, based in London.

This tender represents significant opportunities for businesses involved in consultancy and support services tailored to contact centre operations. Companies that have experience in providing technical resources, customer service solutions, or operational enhancements in similar settings would be particularly well-suited to engage in future tenders of this nature. Given the focus on government contracts for essential services, firms looking to expand in the public sector should closely monitor such opportunities to leverage their capabilities and expertise effectively.

## Notice

Provision of support to the current Contact Centre capability for Trace

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f3d749af-e6d6-4971-b48f-5cfd82329d62 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2021 |
| Submission deadline | 18 Jul 2021 |
| Future notice date | Not specified |
| Award date | 1 Aug 2021 |
| Contract period | 18 Jul 2021 - 19 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £89,288 |
| Lots value | Not specified |
| Awards value | £178,382 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Additional buyers | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VENN GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 24 Dec 2021 at 09:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f3d749af-e6d6-4971-b48f-5cfd82329d62
- 16 Aug 2021 at 07:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/18ccfc6a-39a9-40ed-ac91-4f52daa6b78b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f3d749af-e6d6-4971-b48f-5cfd82329d62
  24th December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/18ccfc6a-39a9-40ed-ac91-4f52daa6b78b
  16th August 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NImt/vSRm5yhjBobkOBMN0wd2qHpNJCWTlgYg7dk0pbRCiYc
  Redacted 4B. WP 1998 and 2000 Venn RM6160-DHSC Short order form Signed dh_Redacted (1)
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000H4yN/4_1vm279s9r5b7b5RKWpbzX_ENC06Hrin.CEcUHwSsM
  Fully Signed - 4B. RM6160-DHSC Short order form WP1998.pdf DH_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86.json.