---
title: "Digital Support Software - Hornbill"
ocid: "ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHELMSFORD CITY COUNCIL"
published: "2025-04-04"
---

# Digital Support Software - Hornbill

Buyer: CHELMSFORD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6.json)

## Summary

CHELMSFORD CITY COUNCIL has completed a public procurement process for "Digital Support Software - Hornbill," classified under the contact management software package industry. The contract, with a value of £22,007.04, was awarded via a single tender action (below threshold) and entails the provision of a self-service IT portal for employees. The procurement method was direct, and the contract period spans from 30 November 2024 to 29 November 2026. Key dates include the tender end date on 7 November 2024 and the award date on 19 December 2024. The project location is Chelmsford, CM1 1JE, England.

This tender provides an excellent opportunity for growth for small and medium-sized enterprises (SMEs) specializing in digital support and IT services. The direct award method, under a rolling contract that remains below the spending threshold, suggests streamlined entry for qualified suppliers. Businesses such as Hornbill Technologies Limited, which secured the contract, can benefit from providing essential IT support services, potentially fostering long-term relationships with public sector entities like CHELMSFORD CITY COUNCIL.

## Notice

This process was completed via a direct award. A current rolling contract is in place and spend is under threshold. The software is a self-service IT portal for employees to raise issues.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/77c4cbb4-ceed-4ea8-b6d4-622846f42376 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2025 |
| Submission deadline | 7 Nov 2024 |
| Future notice date | Not specified |
| Award date | 19 Dec 2024 |
| Contract period | 30 Nov 2024 - 29 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £22,007 |
| Lots value | Not specified |
| Awards value | £22,007 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHELMSFORD CITY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1JE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Marconi |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package

## Release History

- 4 Apr 2025 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/77c4cbb4-ceed-4ea8-b6d4-622846f42376

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/77c4cbb4-ceed-4ea8-b6d4-622846f42376
  4th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6.json.