---
title: "Customer Relationship, Workflow and Account Management System"
ocid: "ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CANTERBURY CITY COUNCIL"
published: "2022-07-20"
---

# Customer Relationship, Workflow and Account Management System

Buyer: CANTERBURY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653.json)

## Summary

The Canterbury City Council is seeking to enhance its customer relationship management through a tender titled "Customer Relationship, Workflow and Account Management System." This procurement falls under the IT services category, specifically consulting, software development, and support, and is located in Canterbury, England. The procurement method used is an open procedure, and the contract period is set to commence on 20th July 2022, continuing until 31st May 2025. The tender period concluded on 10th June 2022, with the award having been made on 14th July 2022.

This opportunity could be particularly beneficial for IT service providers specialising in software development and system integration, especially those capable of delivering comprehensive customer relationship management solutions. Businesses that focus on innovative technology and customer engagement strategies would be well-suited to participate in future tenders in this sector, considering the government's ongoing commitment to digital transformation within public services.

## Notice

Customer Relationship, Workflow and Account Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ee4214c-76cd-4951-88ac-ae91f91b065f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2022 |
| Submission deadline | 10 Jun 2022 |
| Future notice date | Not specified |
| Award date | 13 Jul 2022 |
| Contract period | 19 Jul 2022 - 31 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CANTERBURY CITY COUNCIL |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT1 1YW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Northgate |
| Westminster constituency | Canterbury |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Jul 2022 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4ee4214c-76cd-4951-88ac-ae91f91b065f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ee4214c-76cd-4951-88ac-ae91f91b065f
  20th July 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.canterbury.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3737fc68-20b1-447e-8dc2-f732b34de653.json.