---
title: "Customer Experience Strategy"
ocid: "ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST WEST RAILWAY COMPANY LIMITED"
published: "2021-08-24"
---

# Customer Experience Strategy

Buyer: EAST WEST RAILWAY COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693.json)

## Summary

The East West Railway Company Limited has successfully completed a procurement process for the "Customer Experience Strategy". This project falls under the services industry, specifically focusing on customer survey services and general management consultancy. The contract, valued at £100,000, was awarded following a selective procurement method through a call-off from a framework agreement. The contract period spanned from 3rd August 2020 to 1st May 2021, with the award decision published on 12th August 2021. The delivery address for the services is located in Milton Keynes, postal code MK9 1FB.

This procurement presents significant opportunities for businesses involved in customer experience consultancy and surveys to expand their portfolio and gain valuable exposure. Companies with expertise in management consultancy services, particularly those capable of delivering customer survey services, would be well-suited to compete for similar future contracts. Engaging in such tenders can enhance a business's profile within the industry and foster growth through collaboration with established entities like the East West Railway Company Limited.

## Notice

Customer Experience Strategy

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b75962d9-390d-4a52-b491-5ca319864bf3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2021 |
| Submission deadline | 3 Jul 2020 |
| Future notice date | Not specified |
| Award date | 26 Jul 2020 |
| Contract period | 2 Aug 2020 - 1 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST WEST RAILWAY COMPANY LIMITED |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK9 1FB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Central Milton Keynes |
| Westminster constituency | Milton Keynes Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUADRANGLE RESEARCH GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79411000 - General management consultancy services

## Release History

- 24 Aug 2021 at 09:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b75962d9-390d-4a52-b491-5ca319864bf3
- 12 Aug 2021 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b75962d9-390d-4a52-b491-5ca319864bf3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b75962d9-390d-4a52-b491-5ca319864bf3
  24th August 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693.json.