--- title: "GB-Shrewsbury: PMCV 022 - Shropshire Healthwatch and Independent NHS Complaints Advocacy" ocid: "ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SHROPSHIRE COUNCIL" published: "2022-10-28" --- # GB-Shrewsbury: PMCV 022 - Shropshire Healthwatch and Independent NHS Complaints Advocacy Buyer: SHROPSHIRE COUNCIL Current stage: Tender OCID: ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c.json) ## Summary Shropshire Council is seeking to commission a local Healthwatch and Independent NHS Complaints Advocacy Service, with total maximum funding of £162,000 per annum. The contract, lasting 3 years starting on 1st April 2023 and extendable for 2 more years, will be open for tender until 2nd December 2022. The procurement is under the main procurement category of health and social work services in the West Midlands region, United Kingdom. This tender presents an opportunity for businesses in the health and social work services industry to provide an integrated Healthwatch and IHCAS or sub-contract for IHCAS. Businesses well-suited to compete are those with expertise in client-centered health advocacy services and NHS complaints resolution. While the tender method is open procedure, businesses should be aware of the potential application of TUPE regulations. Shropshire Council can be contacted for procurement-related inquiries at procurement@shropshire.gov.uk or 01743252992. ## Notice Shropshire Council wishes to commission a local Healthwatch and a local Independent NHS Complaints Advocacy Service (IHCAS). Healthwatch and IHCAS will be offered as an integrated service. Bidders may submit a tender which proposes a sub-contracting arrangement for IHCAS. Shropshire Council is looking for proposals which recognise the benefits of an integrated Healthwatch and IHCAS or close operational links between Healthwatch and IHCAS which make the most efficient use of resources. Total maximum funding available for Healthwatch and IHCAS will be PS162,000 per annum. Bidders should indicate how the total funding is allocated to each element of the integrated service or how much they propose to allocate to IHCAS in the event of a sub-contracting arrangement. Shropshire Council will expect bidders to demonstrate and identify where efficiencies are gained through their proposed approach. In addition, Shropshire Council wishes to commission an Independent Health Complaints Advocacy Service (IHCAS) in accordance with all relevant legislation and will be client centred, providing a flexible service that empowers a person (complainant) who wishes to resolve a complaint about healthcare commissioned and/or provided by the NHS in Shropshire. IHCAS can also support a local person to resolve a complaint about health services commissioned and delivered by an NHS provider within another local area. IHCAS will need to link closely to Local Healthwatch organisations, in particular Healthwatch Shropshire, in order that learning and information can be shared regarding the quality of health and social care services in order to drive improvements. Due to the close geographical links and shared NHS services, it is also important that the IHCAS for Shropshire shares learning with the IHCAS covering the Telford & Wrekin Council area. The duration of the contract will be for 3 years commencing on 1st April 2023 with an option to extend for a further 2 years. Applicants should note that it is considered that the Employee "Transfer of Undertakings (Protection of Employment) Regulations" 2006 ("TUPE") and any amendments to the regulations or related regulations may apply to this contract. Applicants are advised to seek their own legal advice about the practicality of these regulations. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c2838926-a405-4906-b191-dae57df3e7a1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Oct 2022 | | Submission deadline | 2 Dec 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2023 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SHROPSHIRE COUNCIL | | Locality | SHREWSBURY | | Post town | Shrewsbury | | Postcode | SY2 6ND | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG22 Shropshire | | Local authority | Shropshire | | Electoral ward | Abbey | | Westminster constituency | Shrewsbury | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 28 Oct 2022 at 08:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2838926-a405-4906-b191-dae57df3e7a1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c2838926-a405-4906-b191-dae57df3e7a1 28th October 2022 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Shrewsbury:-PMCV-022---Shropshire-Healthwatch-and-Independent-NHS-Complaints-Advocacy/9N7R459V4R Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-374a4fd1-077f-452a-a545-7af893cc082c.json.