---
title: "CRM Business Transformation Services"
ocid: "ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RAVEN HOUSING TRUST LIMITED"
published: "2021-06-25"
---

# CRM Business Transformation Services

Buyer: RAVEN HOUSING TRUST LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a.json)

## Summary

The procurement process for CRM Business Transformation Services, initiated by Raven Housing Trust Limited, reflects a comprehensive IT services approach under the category of consulting and software development. The award was confirmed on 14 June 2021, with a contract valued at £311,040, spanning from 1 July 2021 to 31 March 2023. This selective procurement method is part of a call-off from a framework agreement, with significant tasks due to be executed across various phases, culminating in March 2023. The location for this project is Redhill, England, and the tender period concluded on 8 June 2021.

This tender presents a significant opportunity for SMEs especially those specialising in IT consulting and software development services, providing a chance to engage in long-term contracts for business transformation projects. Businesses with expertise in systems architecture, data management, and CRM solutions would be well-positioned to compete, leveraging their capabilities in delivering complex integrated solutions as requested by the contracting authority.

## Notice

Support the delivery of the Better Connected target operating model including systems architecture, data architecture and process design: July - Dec 21 D365 CRM phase-2 Repairs, Compliance & Asset Management design, build, test release support D365 Finance & Operations design, build, test release Website integration, support, Customer Portal SharePoint Integration Jan - Jun 22 D365 CRM-Phase 3 design, build, test, release, support Integration -CRM-Fin, Income-Rentsense, CRM-Keystone Data Visualisation, Data Warehouse design Jul - Dec 22 D365 CRM-Phase 4 case management, commercial activity, design, build, test, support Development integration Data Warehouse population Jan - Mar 23 Finalise ERP architecture Data Warehouse & Visualisation delivery for all operational services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/facc06ee-0c78-46e2-98f1-5a86b6b1ad7b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2021 |
| Submission deadline | 8 Jun 2021 |
| Future notice date | Not specified |
| Award date | 13 Jun 2021 |
| Contract period | 30 Jun 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £311,040 |
| Lots value | Not specified |
| Awards value | £311,040 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RAVEN HOUSING TRUST LIMITED |
| Locality | REDHILL |
| Post town | Redhill |
| Postcode | RH1 1SS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | Redhill West & Wray Common |
| Westminster constituency | Reigate |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECHLABS LONDON |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Jun 2021 at 15:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/facc06ee-0c78-46e2-98f1-5a86b6b1ad7b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/facc06ee-0c78-46e2-98f1-5a86b6b1ad7b
  25th June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d732de4-470a-41db-83ad-dd3333c1a699
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/abaae401-7fb3-4fc2-885f-cb45175de6e4

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a.json.