---
title: "Common Customer Experience Architecture Services"
ocid: "ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-04-30"
---

# Common Customer Experience Architecture Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258.json)

## Summary

The procurement process for "Common Customer Experience Architecture Services" was led by the Department for Work and Pensions, a key UK government body based in London. This contract, classified under "Computer-related services", reflects the procurement stage of 'Award' as of 30th April 2025. The procurement method used was selective, specifically a call-off from a framework agreement. The tender was valued at £799,480, with a contract period from 22nd April 2025 to 21st April 2026. The services were intended for delivery across multiple locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Accenture (UK) Limited was the awarded supplier, with the announcement of the award on 17th April 2025.

This tender offers substantial growth opportunities for companies specialising in digital and architectural services, particularly those equipped to deliver complex digital experiences across diverse geographical locations. SMEs and VCSEs were encouraged to participate, highlighting the inclusive nature of the procurement process. The call-off from a framework agreement indicates that firms already on the framework stand a better chance of success, but it also provides leverage to those seeking partnerships with framework-listed entities. The substantial contract value and the focus on enhancing digital experiences for a governmental body underscore significant business development potential for firms in this industry.

## Notice

Provision of architecture services to support the DWP Common Digital Experience team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/72c88233-f9be-47ab-b3cb-15a8366fa4a1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2025 |
| Submission deadline | 8 Apr 2025 |
| Future notice date | Not specified |
| Award date | 16 Apr 2025 |
| Contract period | 21 Apr 2025 - 21 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £799,480 |
| Lots value | Not specified |
| Awards value | £399,740 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 30 Apr 2025 at 07:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/72c88233-f9be-47ab-b3cb-15a8366fa4a1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/72c88233-f9be-47ab-b3cb-15a8366fa4a1
  30th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258.json.